Logan Johnston
Fort Worth
Summary
Dedicated professional with expertise in customer service, team leadership, and operational support. Successfully fostered positive member relationships while enhancing service standards and improving efficiency in fast-paced environments. Strong communication and problem-solving abilities contribute to delivering exceptional club experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Racket Shop Staff
Mira Vista Country Club
09.2024 - Current
- Delivered exceptional customer service to club members and tennis professionals, enhancing overall satisfaction.
- Fostered positive relationships with members, contributing to a high-quality club experience.
- Maintain a professional, organized, and welcoming environment throughout the facility.
- Assist with lesson scheduling, billing, and record management.
- Assisted in daily operations and administrative functions, streamlining processes for improved service.
Pet Care Associate
PetSmart
05.2023 - 09.2023
- Maintained the health and well-being of animals through feeding, cleaning, monitoring, and medication administration.
- Guided customers in product selection and provided tailored pet care recommendations to enhance pet health.
- Monitored and ensured compliance with animal welfare and store operation standards to maintain a safe environment.
- Cultivated customer service and communication skills through daily interactions with pet owners, fostering lasting customer relationships.
Marketing Manager
LA Fitness
11.2022 - 04.2023
- Developed and promoted marketing campaigns and member events, enhancing member engagement.
- Created social media content and conducted community outreach to strengthen brand awareness.
- Assisted with membership sales and onboarding, improving customer experience for new members.
- Collaborated with management to implement initiatives that supported membership growth and retention.
Lifeguard Supervisor
Splash Days Waterpark
05.2020 - 07.2022
- Supervised lifeguard staff and ensured compliance with safety standards and operating procedures.
- Coordinated scheduling and organized training programs to enhance team readiness and safety compliance.
- Evaluated lifeguard performance and conducted skills assessments to ensure high standards of service and safety.
- Conducted CPR, First Aid, and Red Cross certification training sessions.
- Responded to emergency situations to ensure guest and staff safety while maintaining a calm environment.
Education
BBA - Finance
Tarleton State University
Stephenville, TX08-2027
Skills
- Sales
- Customer Service
- Customer engagement
- Member Relations
- Marketing
- Marketing strategies
- Social Media Promotion
- Event Planning
- Business Development
- Coordination
- Data management
- Record Keeping
- Administrative Support
- Financial analysis
- Time Management
- Multitasking
- Sales Reporting
- Client support
- Team Leadership
- Safety Protocols
- Team collaboration
- First aid training
- Team collaboration
Certification
- CPR Certified
- AED Certified
- First Aid Certified
Timeline
Racket Shop Staff
Mira Vista Country Club
09.2024 - Current
Pet Care Associate
PetSmart
05.2023 - 09.2023
Marketing Manager
LA Fitness
11.2022 - 04.2023
Lifeguard Supervisor
Splash Days Waterpark
05.2020 - 07.2022
BBA - Finance
Tarleton State University