Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Logan Kasper

Johnstown,PA

Summary

Results-driven professional with an MBA in Entrepreneurial Leadership & Strategy and a BA in Business Management and Marketing. Known for exceptional client relations, precision in operations management, and a strong work ethic, leveraging leadership skills honed as a former student-athlete. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Cashiering Support Specialist

Robinhood
Clearwater, FL
02.2024 - 07.2025
  • Processed over 18,000 service requests for financial advisors within 17 months.
  • Achieved top accuracy rate in department and led in completed requests for multiple months.
  • Managed daily money movement totaling millions across individual, joint, trust, and IRA accounts.
  • Established strong relationships with financial advisors from diverse firms.
  • Ensured compliance with financial regulations and internal policies for all transactions.
  • Developed efficient workflows to enhance processing speed and accuracy.
  • Resolved discrepancies related to transfers, delivering prompt solutions to advisors and clients.
  • Trained new team members on best practices and company protocols.

Senior Client Processing Technician

BNY Mellon
02.2023 - 10.2023
  • Supported mutual fund shareholders with transactions and inquiries, achieving 98% accuracy rate.
  • Advised corporations on trust and financial solutions while ensuring documentation compliance.
  • Conducted authenticity reviews of shareholder documents and provided performance reports to management weekly.
  • Streamlined identification processes for transaction types, reducing turnaround time by 15%.
  • Collaborated with cross-functional teams to effectively resolve escalated client issues.
  • Utilized advanced Excel functions to analyze transaction trends, aiding management decisions.
  • Developed training materials for new hires, enhancing team efficiency.
  • Played key role in system migration project, ensuring seamless transition for shareholders.

Manager of Operations

Iron Horse Sports Complex
05.2016 - 08.2022
  • Supervised staff and allocated umpire assignments and salaries for weekend tournaments.
  • Managed operational revenue to guarantee smooth execution of sporting events.

Marketing Intern

Wenning Branding & Entertainment
08.2021 - 12.2021
  • - Enhanced online marketing strategies using WordPress and Facebook Business Manager.
  • - Revamped social media platforms, wrote blogs, and developed advertisements for venue partners.
  • - Engaged in cold-calling and customer communication to meet and exceed expectations.

Education

MBA - Entrepreneurship

Chatham University
Pittsburgh, PA
04.2023

Bachelor of Arts BA - Business Management and Marketing

Chatham University
Pittsburgh, PA
04.2021

High School -

Bishop McCort Catholic High School
Johnstown, PA

Skills

  • Proficient in WordPress, Facebook Business Manager, and Microsoft Office Suite (Word, Excel, PowerPoint)
  • Transaction processing
  • Client relationship management
  • Effective communication
  • Time management
  • Relationship building
  • Multitasking
  • Call management

Accomplishments

  • Dean's List
  • - 2020, 2021, 2023
  • X-Culture Finalist (5/2021)
  • - Finished 3rd place out of 1,028 teams total
  • Two-time state runner-up in AA baseball as a captain of the baseball team
  • Five-time District 6 Champion
  • Student-Athlete at Chatham University (08/2017-05/2021)
  • - One year of basketball and three years of baseball
  • President Athletics Conference Honor Roll - 2020,2021

Timeline

Cashiering Support Specialist

Robinhood
02.2024 - 07.2025

Senior Client Processing Technician

BNY Mellon
02.2023 - 10.2023

Marketing Intern

Wenning Branding & Entertainment
08.2021 - 12.2021

Manager of Operations

Iron Horse Sports Complex
05.2016 - 08.2022

MBA - Entrepreneurship

Chatham University

Bachelor of Arts BA - Business Management and Marketing

Chatham University

High School -

Bishop McCort Catholic High School

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