Logan Maloy
Summary
Seasoned IT professional with a diverse background in insurance and IT fields, with an emphasis on advanced troubleshooting, internal training and compliance. Excel at handling the intersectionality of IT and human performance. ITIL and A+ certified. Working towards furthering knowledge and certifications in cybersecurity and IT management.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Sr Support Specialist / IT Field Engineer
Lithia Motors, Inc
Sacramento, CA
08.2024 - 06.2025
- Monitored network performance metrics and identified potential areas of improvement.
- Provided technical support to internal customers in resolving complex software and hardware issues.
- Troubleshot operating systems, networks, databases, hardware components, peripherals and more.
- Collaborated with cross-functional teams to ensure effective communication regarding GRC initiatives.
- Worked closely with vendors to resolve product-related issues in a timely manner, in particular with network media and physical security devices
IT Service Desk Technician
Cache Creek Casino Resort
Brooks, CA
11.2022 - 08.2024
- Prepare, perform, and complete or escalate service tickets related to all IT and casino gaming systems.
- Perform software and hardware troubleshooting, updates, and upgrades to ensure security and functionality criteria are met.
- Assist the GRC Manager with testing and implementing internal policies for the network and social security.
- Monitored user activity logs regularly to detect suspicious behaviour or misuse of privileges.
- Assist InfoSec with addressing alerts and tickets in CrowdStrike
ITAD Level 3 Operator
Sprout
Woodland, CA
04.2022 - 11.2022
- Sorting, processing and diagnostic testing of electronic equipment such as servers, laptops, mobile devices, PCs etc
- Specifically assigned to perform server and desktop diagnostic testing for repair or resale
- Improved processes for server testing, troubleshooting of servers and server testing station
- Troubleshooting and testing Cisco Meraki devices such as switches and cameras.
Claims Associate
State Farm Mutual Automobile Insurance Company
Bloomington, IL
12.2019 - 03.2022
- Assist customers in addressing and handling auto claims and damages
- Assisted in Auto and Fire Loss Intake recording as well
- Single point of contact regarding estimates, rental, and subrogation for team.
Security Officer
G4S
Normal, IL
10.2019 - 12.2019
- Monitored security cameras, interacted and assisted visitors at State Farm HQ and Park, foot and vehicle patrol, lock down of State Farm Park, miscellaneous security responsibilities
Sales Associate
Leader Automotive Group
Normal, IL
07.2019 - 11.2019
- Displayed wide variety of automobiles to customers and facilitated in the testing and consideration of customer purchases by reviewing different features and benefits of each vehicle.
Receptionist/scheduling clerk
Law offices of Nicholas Lowe
Sacramento, CA
01.2019 - 07.2019
- Handled all calls and inquiries for setting appointments, bookkeeping, and other office and record keeping duties
- Held same duties for a private family therapy practice in the same office.
Real Time Analyst
Faneuil
Sacramento, CA
09.2018 - 01.2019
- Providing reports for attendance, work adherence, as well as maintaining and adjusting schedules on an hourly basis.
- Monitored key performance indicators and generated actionable insights from the results.
- Identified issues with existing systems or processes that could be improved upon in real time.
- Provided recommendations on how to optimize operations based on findings from analysis of data sets.
Customer Service Representative/Call Center
Faneuil
Sacramento, CA
07.2018 - 09.2018
- Handle customer questions and assist with enrolling consumers in healthcare through covered California.
Education
Associate in Computer Science -
Heartland Community College
12.2021
Skills
- Network troubleshooting
- Team Management
- Basic and Advanced IT troubleshooting
- SCCM
- ServiceNow
- Risk Compliance
- Azure and Active Directory
- Project Management Assistance
- ABM and JAMF policy management
- Bilingual IT policy training
Certification
- ITIL Certification
- CompTIA A+
Timeline
Sr Support Specialist / IT Field Engineer
Lithia Motors, Inc
08.2024 - 06.2025
IT Service Desk Technician
Cache Creek Casino Resort
11.2022 - 08.2024
ITAD Level 3 Operator
Sprout
04.2022 - 11.2022
Claims Associate
State Farm Mutual Automobile Insurance Company
12.2019 - 03.2022
Security Officer
G4S
10.2019 - 12.2019
Sales Associate
Leader Automotive Group
07.2019 - 11.2019
Receptionist/scheduling clerk
Law offices of Nicholas Lowe
01.2019 - 07.2019
Real Time Analyst
Faneuil
09.2018 - 01.2019
Customer Service Representative/Call Center
Faneuil
07.2018 - 09.2018
Associate in Computer Science -
Heartland Community College
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