Logan McBurney
Champaign,IL
Summary
Customer-focused Shift Supervisor experienced in staff training, problem-solving, and team leadership. Achieved operational efficiency and positive customer experiences through effective task assignment and support for new hires. Adaptable and dependable, maintained high standards in safety and service while fostering team coordination and communication.
Overview
1
1
Language
7
7
years of professional experience
Work History
Caterer
Michaels Catering
04.2025 - Current
- Prepared catering orders according to event specifications and guest counts.
- Coordinated food transport while maintaining temperature and presentation standards.
- Restocked serving areas and monitored supplies during events.
- Collaborated with kitchen staff to ensure accurate order execution.
- Followed sanitation procedures for equipment, work areas, and food handling.
- Cleaned and reset service areas efficiently after event completion.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
Shift Supervisor
Rainstorm Carwash
04.2023 - 08.2026
- Trained new attendants on cleaning procedures, customer service, and closing routines.
- Resolved customer concerns promptly to support service quality and repeat business.
- Supervised a car wash team, assigning stations and maintaining smooth customer flow.
- Monitored wash cycles, equipment performance, and safety checks to prevent service disruptions.
- Coordinated opening and closing tasks, ensuring supplies, cash handling, and site readiness.
- Communicated daily priorities to staff, supporting consistent performance and efficient operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Lifeguard
Union Park
04.2022 - 08.2023
- Monitored pool areas for hazards, enforcing safety rules and prompt emergency response
- Rescued distressed swimmers and administered first aid within established lifeguard procedures
- Inspected rescue equipment and maintained readiness for daily safety operations
- Conducted opening and closing safety checks to ensure compliance with facility requirements
- Reinforced swimmer behavior expectations to maintain orderly, secure recreation environment
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Upheld hygiene standards in pool and surrounding area.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Baseball Umpire
Bloomington Normal Baseball Association
05.2019 - 08.2021
- Enforced baseball rules and maintained consistent strike, ball, and out calls.
- Managed game flow, keeping contests on schedule and resolving on-field disputes calmly.
- Communicated rulings clearly with coaches, players, and scorekeepers.
- Monitored player conduct and applied league standards for sportsmanship and safety.
- Positioned effectively to track pitches, tags, force plays, and fair or foul decisions.
- Adjudicated close plays using sound judgment and attention to detail.
- Coordinated pregame field checks and confirmed readiness of bases, lines, and equipment.
- Adapted to varying game situations while maintaining control and professionalism.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Promoted fair play by consistently enforcing baseball regulations throughout each match.
- Maintained safety of players and fans in different situations.
- Communicated strikes and runs with precision.
- Conducted pre-game meetings with team captains to review ground rules, clarify expectations, and address any concerns.
Education
Bachelor's Degree - Recreation, Sport, And Tourism
University of Illinois At Urbana-Champaign
Champaign, IL05-2028
Associate of Arts - Social Sciences
Parkland College
Champaign, IL08-2025
Skills
- Team collaboration
- Interpersonal skills
- Analytical thinking
- Staff training
- Event coordination
- Team management
- Customer service
- Staff development
- Team motivation
Languages
French
Limited Working
Timeline
Caterer
Michaels Catering
04.2025 - Current
Shift Supervisor
Rainstorm Carwash
04.2023 - 08.2026
Lifeguard
Union Park
04.2022 - 08.2023
Baseball Umpire
Bloomington Normal Baseball Association
05.2019 - 08.2021
Bachelor's Degree - Recreation, Sport, And Tourism
University of Illinois At Urbana-Champaign
Associate of Arts - Social Sciences
Parkland College