Accomplished Healthcare Executive with 15+ years of leadership, specializing in strategic operations and transformative growth. Proven track record in driving service enhancements and operational efficiencies that significantly increase revenue and expand market presence. A dynamic leader and mentor, I excel at team building and leadership development, underpinned by a commitment to integrity and empathy in all professional relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chief Executive Officer
NW Monitoring & PC Medical Billing
Redmond, Washington
08.2019 - 12.2023
Strategically enhanced partner engagements, spearheading initiatives that generated an additional $4.3 million in revenue through organic growth and secured 15 new contracts since 2020
Negotiated and administered all client contracts across hospitals, surgery centers, and VA facilities
Provided expert guidance on long-range planning, new programs/strategies, and company culture
Directed comprehensive change management strategies during the COVID-19 pandemic, navigating the organization through unprecedented challenges and ensuring operational continuity and staff retention
Oversaw and renegotiated Payor contracts/pricing and oversaw all billing compliance and practices.
Vice President of Global Operations
Precision International (partner company of NW Monitoring)
Redmond, Washington
01.2018 - 12.2023
Actively engaged in the strategic development of corporate plans and programs in collaboration with the Board of Directors, shaping key business initiatives and future growth strategies
Orchestrated the launch and strategic trajectory of the global operations, significantly expanding market presence and elevating operational training and quality standards
Evaluated and provided expert advice on long-range planning and the introduction of innovative programs/strategies, playing a pivotal role in expanding our team from 1 to 16 members and driving strategic growth in new regions
Presented on the value and fundamentals of Intraoperative Neuromonitoring (IONM) to surgeons, thereby elevating surgical practices and enhancing patient outcomes at over a dozen conferences
Drove rapid market expansion, increasing client base from zero to 17 by forging strategic partnerships and nurturing relationships with key industry players.
Vice President of Operations
NW Monitoring & PC Medical Billing
Redmond, Washington
12.2015 - 08.2019
Championed a strategic overhaul in contract management and operational tactics at NW Monitoring, boosting revenue by $7 million and expanding service reach by successfully launching operations in 18 new facilities nationwide
Attained Joint Commission Accreditation within 6 months of hire and maintained accreditation standing
Spearheaded the development and execution of quality assurance and staff training programs, yielding over $400,000 in annual savings by reducing reliance on external training and hiring
Cultivated and sustained relationships with new facilities and surgeons, bolstering business growth and smoothly transitioning these relationships to area managers and technicians for sustained engagement
Directed comprehensive talent management initiatives, encompassing recruitment, performance evaluations, and disciplinary actions, significantly boosting team performance and productivity.
Director of Business Development
Biotronic NeuroNetwork LLC
Tampa, Florida
11.2012 - 11.2015
Led sales and marketing initiatives, increasing regional revenue by $3.3 million and case volume by 3,150 through strategic marketing and surgeon engagement
Prepared and led high-stakes negotiations, formal RFPs, and RFQs as well as annual contract reviews with hospital C-suites and government hospitals
Oversaw the preparation, issuance, and delivery of sales material, and exhibits, and represented the company at over 10 different national and regional conferences
Directed the effective implementation of our services within the appropriate departments through constant and timely communications across 17 states in the Southeast.
Team Manager
Biotronic NeuroNetwork LLC
Tampa, Florida
07.2010 - 11.2012
Grew volumes by 225%, brought on 18 new regional accounts, and grew our team of 3 technologists to 13
Responsible for the daily scheduling and logistics of IOM techs on the region's surgical procedures, as well as coordinating their training and overseeing the clinical aspects of quality assurance
Actively involved in the hiring and interview process to recruit and hire top talent
Onboarded new facilities and conducted in-services for staff and surgeons.
Intraoperative Neuromonitoring Clinician
Biotronic NeuroNetwork LLC
Indianapolis, Indiana
06.2007 - 07.2010
Monitored patients' neurological function during various types of neurological and orthopedic surgeries
Communicated with the surgeon, the hospital staff, and the patient to modify each approach to create an optimal neuromonitoring strategy for each case
Obtained CNIM certification in 2008 and mastery of all IONM modalities and participated in over 700 procedures ranging from Ortho, Neuro, to ENT and Vascular.
Education
Bachelor of Science in Biology -
Bowling Green State University
Skills
Strategic Planning & Organizational Development
New market penetration
Recruiting and hiring top talent
Strategic Partnerships
Market access and expansion
Executive Leadership
Corporate leadership
Data-driven decision-making
Healthcare Management and Compliance
Business Development & B2B Conceptual Selling
Revenue and Budget Management
Public Speaking & Stakeholder Engagement
SaaS Management and Implementation
Change Management & Forecasting
Sales leadership and training
Sales Coaching
Lead Generation
Key Account Management
Pipeline Development
Proposal Writing
Board Of Director Positions
Nepal Spine Foundation, 2024, Present
Advisory Board Positions
MI-RAMP, 2021, Present
Rooterville Animal Sanctuary, 2023, Present
Philanthropy Experience
Nepal Spin Foundation, Kathmandu, 11/01/22, The Nepal Spine Foundation improves access and care for Nepali Spine patients through its deep collaboration with the Department of Neurosurgery at Tribhuvan University Teaching Hospital (TUTH) in Kathmandu, Nepal.
FOCOS, Barbados, West Indies, 05/01/11 - 06/01/11, FOCOS' mission is to provide access to optimum orthopedic care to improve the quality of life in Ghana and other countries. The cases that we have helped fund are among some of the most severe in the world.
FOCOS, Ghana, West Africa, 11/01/11, FOCOS' mission is to provide access to optimum orthopedic care to improve the quality of life in Ghana and other countries. The cases that we have helped fund are among some of the most severe in the world.
Certification
CNIM, BSL, CPR
Technology Proficiencies
Productivity - Microsoft Suite (Outlook, Word, Excel, etc), Adobe Creative Suite,
Medical Biller, Accounts Receivable at Ashron Billing INC, Medical Billing Concepts INCMedical Biller, Accounts Receivable at Ashron Billing INC, Medical Billing Concepts INC
Software Development Engineer at Hebei Construction Investment New Energy Investment Co.Software Development Engineer at Hebei Construction Investment New Energy Investment Co.