
IT Support Associate with a strong technical background in hardware maintenance and network upgrades. Experienced in executing phased deployments and coordinating cross-functional projects to elevate efficiency. Committed to fostering organized IT environments while maintaining high safety and cleanliness standards.
• Led OBG Printer Expansion project: conducted site assessments, created layout diagrams, coordinated power drop installations, and secured approvals to improve operational efficiency.
• Managed thin client lifecycle upgrade (633 → 655 models), inventorying 185 devices, provisioning replacements, and executing phased deployment.
• Responded to Sev2 incidents, restoring operations by resetting IDF systems after power outages and assisting in recovery of failed Ignition servers.
• Prepared site for regional audits by auditing IT assets, restoring displays, and improving cable management across multiple departments.
• Converted laptops to desktop workstations in Outbound Ground, reducing user issues and improving reliability through hardware standardization.
• Collaborated with cross-functional teams (IT, Safety, Finance, RME) to plan, approve, and execute infrastructure and equipment projects.
• Participated in GEMBA and area walks to identify issues, remove unused equipment, and maintain organized, compliant IT environments.
• Upgraded Cisco C8500L routers for SD-WAN readiness and configured VLANs/interfaces across multiple switches to support network migrations.
• Performed hardware and infrastructure maintenance, including SSD replacements, UPS/fiber remediation, and MDF/IDF optimization.
• Supported system deployments and automation, including Meter Toledo script installation and IT approval process improvements.