Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Skills
Timeline
Generic

Logan Mullins

Lynchburg

Summary

IT Support Associate with a strong technical background in hardware maintenance and network upgrades. Experienced in executing phased deployments and coordinating cross-functional projects to elevate efficiency. Committed to fostering organized IT environments while maintaining high safety and cleanliness standards.

Overview

8
8
years of professional experience

Work History

IT Support Associate II

Amazon
Wilmington
09.2024 - Current

• Led OBG Printer Expansion project: conducted site assessments, created layout diagrams, coordinated power drop installations, and secured approvals to improve operational efficiency.

• Managed thin client lifecycle upgrade (633 → 655 models), inventorying 185 devices, provisioning replacements, and executing phased deployment.

• Responded to Sev2 incidents, restoring operations by resetting IDF systems after power outages and assisting in recovery of failed Ignition servers.

• Prepared site for regional audits by auditing IT assets, restoring displays, and improving cable management across multiple departments.

• Converted laptops to desktop workstations in Outbound Ground, reducing user issues and improving reliability through hardware standardization.

• Collaborated with cross-functional teams (IT, Safety, Finance, RME) to plan, approve, and execute infrastructure and equipment projects.

• Participated in GEMBA and area walks to identify issues, remove unused equipment, and maintain organized, compliant IT environments.

• Upgraded Cisco C8500L routers for SD-WAN readiness and configured VLANs/interfaces across multiple switches to support network migrations.

• Performed hardware and infrastructure maintenance, including SSD replacements, UPS/fiber remediation, and MDF/IDF optimization.

• Supported system deployments and automation, including Meter Toledo script installation and IT approval process improvements.

Amazon Outbound Ground Associate

Amazon.com, Inc. Or Its Affiliates
Wilmington
04.2021 - 09.2024
  • Managed outbound dock operations by assigning freight haulers to dock doors, generating security seals, and overseeing workload completion for freight haulers.
  • Chute Operations- Fast paced organization of packaged orders into appropriate gaylord/pallet based on size/weight, Wrap fully stacked pallets, Load fluid load freight haulers.
  • Facilitated material movement between workstations; attached identifying labels to completed pallets/gaylords for accurate tracking.
  • Guided processes to enhance team efficiency in operations.
  • Pallet Jack- Load/unload freight haulers.
  • Team Management- Scheduled team members' break times to support productivity.
  • Acquired knowledge in various logistics areas. Inbound Air, Outbound Air, Inbound Ground, Smalls water Spider, Smalls Induction.

Donatos Pizza Employee

Donatos Pizza
Wilmington
10.2019 - 06.2020
  • Welcomed customers promptly and took orders to maintain smooth flow of service.
  • Minimized customer wait times by efficiently operating customer window and sales register.
  • Restocked workstations and food display cases with fresh selections to decrease customer wait times during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Accurately operated cash register to process customer payments.

Youth Center Councilor

Navy MWR
Gulfport
01.2019 - 08.2019
  • Monitored youth behavior, providing guidance and support to foster positive change.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Supervised small groups to promote safety, independence, and structured activities.
  • Encouraged conflict resolution among children, facilitating open dialogue to ease tensions.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to Youth Members.
  • Became CPR and First AID certified.
  • Attended teen leadership retreat after selection.

Education

High School Diploma -

Clinton Massie High School
Clarksville, OH
05-2021

Some College (No Degree) - Cyber Security

Sothern New Hampshire University
Manchester, NH

Skills

  • Network Configuration
  • Software Installation
  • Device Management
  • Problem Solving
  • Project coordination
  • Customer relationship management
  • Attention to Detail
  • Team Leadership
  • Technical background

Affiliations

  • Building Computers
  • Working with Computers
  • Working Out
  • Sports
  • Gaming

Accomplishments

  • 11/10/2023 Honor roll
  • 1/5/2024 Presidents list
  • 1/6/2024 Honor roll
  • 3/22/2024 Honor roll
  • Maintaining 3.8 GPA

Skills

  • Relationship Building
  • Friendly and Helpful
  • Fast Learner

Timeline

IT Support Associate II

Amazon
09.2024 - Current

Amazon Outbound Ground Associate

Amazon.com, Inc. Or Its Affiliates
04.2021 - 09.2024

Donatos Pizza Employee

Donatos Pizza
10.2019 - 06.2020

Youth Center Councilor

Navy MWR
01.2019 - 08.2019

High School Diploma -

Clinton Massie High School

Some College (No Degree) - Cyber Security

Sothern New Hampshire University
Logan Mullins