Luis Eduardo Marín Leal
Mount Juliet
Summary
Computer Engineering graduate with a strong background in network infrastructure, including installation, configuration, and optimization of systems. Proven ability to enhance operational efficiency and lead teams in high-pressure environments. Bilingual in English and Spanish, facilitating effective communication with diverse clients.
Overview
19
19
years of professional experience
Work History
IT Support Associate II
Amazon
Mount Juliet
04.2021 - Current
- Responsible for providing comprehensive IT assistance to end-users and maintaining organizational technology infrastructure as well as troubleshooting hardware, software and network issues.
- Assisted on launching multiple Amazon sites and was the lead technician for multiple projects at MQY1 including an AREdge update.
- Collaborated with team members to streamline support processes.
- Resolved customer complaints promptly and professionally during peak hours.
- Investigated complex problems and identified appropriate solutions.
- Assisted in testing new products prior to launch in order to identify any potential issues.
- Performed system updates on a regular basis.
- Managed online help desk tickets from creation to resolution.
- Trained new employees on the use of internal software applications.
Warehouse Associate
Nissan
Smyrna
08.2018 - 09.2019
- Executed picking operations to assemble part kits for production area.
Warehouse Associate
Amazon
Murfreesboro
01.2018 - 09.2018
- Received, packed, and completed customer orders in Amazon fulfillment center packing area.
- Trained as line lead and assistant manager, supporting production goals and action plans.
Team Leader
TAYLOR FARMS
Smyrna
08.2017 - 12.2017
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Led daily team meetings to discuss production goals and address concerns.
- Managed team members of the lines and ran several products according to the plan of production for the day.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented process improvements to enhance efficiency in production lines.
- Ensured compliance with health and safety regulations during operations.
- Trained new employees on safety protocols and operational procedures.
IT Technician
NST GROUP
Quito
02.2013 - 12.2015
- Installed and configured security cameras, DVRs, computer workstations, and network according to company standards and policies.
- Installed and configured hardware and software for user workstations.
- Troubleshot network issues and resolved connectivity problems.
- Assisted users with technical support requests via phone and email.
Systems Coordinator
NETSYSTEMS TECHNOLOGIES
Maracaibo
08.2008 - 12.2012
- Installation and configuration of network cabling to handle voice, data and video over UTP Cat5e, Cat6 and fiber optic, applying cabling standards for nationally and internationally recognized brands.
- Standardized design of structured cabling projects using Panduit methodology.
- Successfully designed and implemented projects for wireless last mile with Canopy radios for the first time in the company.
- Designed and oversaw the laying of pipes for structured cabling projects Panduit.
- Implemented a system for monthly reports tracking key indicators for each system.
- Developed 'as built' documents and user documentation for systems.
Technical Support Coordinator
SOLINTEC
Maracaibo
04.2007 - 07.2007
- Executed system administration for servers and addressed reported faults related to operations, computer equipment, and the network.
- Ensure the integrity of information backing it up, saving the company considerable time.
- Implemented software de anti-virus y spyware, making the network more secure.
- Conducted maintenance of application systems support and associated application programming.
- Maintained operating computer equipment successfully providing first-level support for end users.
- Migrated the company's servers to the Windows Server 2003 operating system.
Education
Computer Technician -
Career Step
05-2026
70-642 - Windows Server 2008 Network Infrastructure Configuration
URBE
05-2011
70-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment
Desca
06-2007
Bachelor of Science - Computer Engineering
Universidad Dr. Rafael Belloso Chacín
01-2006
Qualified Computer Operator -
Cenibit
08-1999
Skills
- Technical support
- IT troubleshooting
- Network infrastructure
- Network Security
- Windows Server
- System configuration
- Cloud Services
- Web Development
- Microsoft Office
- Problem-solving
City Of Residence
Mount Juliet, Tennessee, 37122, United States
Strengths And Abilities
- Dreamweaver
- Microsoft Office
- LAN Networks
- Structured Wiring
- Wireless Links
- Windows Server
Activities
Internship, 3 months, 05/01/06, 07/31/06, Zulia University
Languages
English
Professional
Spanish
Full Professional
Timeline
IT Support Associate II
Amazon
04.2021 - Current
Warehouse Associate
Nissan
08.2018 - 09.2019
Warehouse Associate
Amazon
01.2018 - 09.2018
Team Leader
TAYLOR FARMS
08.2017 - 12.2017
IT Technician
NST GROUP
02.2013 - 12.2015
Systems Coordinator
NETSYSTEMS TECHNOLOGIES
08.2008 - 12.2012
Technical Support Coordinator
SOLINTEC
04.2007 - 07.2007
Computer Technician -
Career Step
70-642 - Windows Server 2008 Network Infrastructure Configuration
URBE
70-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment
Desca
Bachelor of Science - Computer Engineering
Universidad Dr. Rafael Belloso Chacín
Qualified Computer Operator -
Cenibit