Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Desk Technician
GovCIO
06.2023 - Current
Responded to customer inquiries and provided technical assistance over the phone.
Researched and identified solutions to technical problems.
Used multitasking to answer calls, chats, and emails at once.
Education
Associate of Applied Science - Cybersecurity
Pearl River Community College
Poplarville, MS
05.2024
Associate of Applied Science - Computer Networking Technology
Pearl River Community College
Poplarville, MS
05.2023
Skills
Customer Service
Hyper-V
Peripheral Devices
Computer Hardware
Microsoft Servers
Computer Networks
Workstations
Windows PowerShell
Microsoft Azure
Network Administration
Firewall
TCP/IP
Group Policy
Microsoft Office 365
Certification
CompTIA Network
Timeline
Service Desk Technician
GovCIO
06.2023 - Current
Associate of Applied Science - Cybersecurity
Pearl River Community College
Associate of Applied Science - Computer Networking Technology