Logan Parson
Norman,United States
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Verizon
08.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Counted, verified and handled bank deposits and armored car transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Retention Specialist
Cox Communications
05.2022 - Current
- Utilized knowledge of customer experience to create specialized plans for customer retention
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Customer Experience Specialist
Best Buy
07.2017 - 07.2022
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue
- Documented customer interactions in internal database to maintain customer service history details
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Retail Supervisor
Best Buy
07.2021 - 03.2022
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented
- Coordinated merchandising displays, signage and sales enablement
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands
- Engaged associates in daily operations through open communication and upbeat team meetings
- Trained and oriented associates to maximize team performance.
Education
Bachelor of Science: Business Administration And Management -
Southern New Hampshire University
Hooksett, NH12.2023
High School Diploma -
Riverview High School
Searcy, AR05.2015
Skills
- Customer Relations
- File and records management
- Training and mentoring
- Recruitment
- Organization and Time Management
- Operations management
- Sales Goals Attainment
- Store Opening and Closing
Timeline
Retail Sales Associate
Verizon
08.2022 - Current
Retention Specialist
Cox Communications
05.2022 - Current
Retail Supervisor
Best Buy
07.2021 - 03.2022
Customer Experience Specialist
Best Buy
07.2017 - 07.2022
Bachelor of Science: Business Administration And Management -
Southern New Hampshire University
High School Diploma -
Riverview High School
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