Logan Pettyjohn

Managed inbound and outbound calls in a timely manner.
Followed communication scripts when handling different topics.
Identified customers’ needs, clarified information, researched issues, and provided solutions or alternatives.
Maintained a high level of customer satisfaction by resolving issues efficiently.
Recorded customer information accurately in the customer service database.
Exceeded monthly performance metrics, including call handling time, first call resolution, and customer satisfaction scores.
Participated in training sessions to stay updated on product and service information.

Efficiently supplied production lines with materials using a squeeze hyster, ensuring continuous operation.
Managed inventory and storage of raw materials, maintaining accurate records.
Improved production efficiency by 15% through timely delivery of materials.
Adhered to safety protocols, resulting in zero workplace accidents over the past year.
Trained new employees on safe and effective operation of lift trucks.

• Reduced food waste by properly storing ingredients and monitoring expiration dates.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Followed orders from head chef to establish productive and timely preparation of meals.