Logan Phillips
Portland,OR
Summary
Environmentally minded leader with a passion for conservation, reuse, and sustainability. Ability to thrive as both an individual self-starter and as part of a collaborative team. Exhibit outstanding critical communication, organizational, interpersonal, and conflict resolution skills, always aiming to foster the best possible experience for all members, partners, and employees.
Overview
4
4
years of professional experience
Work History
Operations Manager
Ridwell
07.2022 - 08.2023
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies
- Built schedules and route plans to meet member expectations and maintain feasible workloads
- Planned and executed a brand new drop-off event to expand service offerings and better serve members
- Helped plan and execute a pickup zone rebalance to evenly distribute operational demands while upholding service level agreements
- Met with the fleet daily to brief drivers on training information and improve driver compliance
- Coordinated inventory, scheduling, and maintenance needs for a fleet of cargo vans
- Managed attendance and behavior policies through accountability conversations, formal writeups, and termination
- Worked with warehouse leads to ensure productivity and prepare for future needs
- Conducted interviews and hired new candidates
- Completed onboarding and training procedures with new hires
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
Member Success Specialist
Ridwell
02.2022 - 07.2022
- Helped members resolve account problems and navigate internal systems to handle routine needs
- Maintained strong knowledgebase of subscription options and sales promotions to better serve every member
- Maintained strong knowledgebase of service capacity and acceptable items for recycling across all markets
- Offered exceptional member service to differentiate and promote company brand
- Handled new sign-ups, service cancellations and partnership opportunities
- Consulted with members regarding needs, addressed concerns, and answered questions about our service
- Liaised between patrons, personnel, and internal departments
- Collaborated with the member success team to optimize processes and disseminate accurate and up-to-date information to members.
Flex Warehouse Worker and Van Driver
Ridwell
06.2021 - 02.2022
- Sorted recyclable materials for further processing, transportation, and repurposing.
- Safely operated a cargo van to efficiently retrieve recycling from member homes.
- Safely operated a baler, pallet jacks, and a pallet stacker to maintain an efficient and orderly work environment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our
processing procedures. - Demonstrated leadership by making improvements to work processes and helping to train others.
Outreach Intern
Environmental Protection Information Center, EPIC
03.2021 - 07.2021
- Crafted social media posts to promote EPIC activities and stoke public interest in nature conservation
- Periodically met with a supervisor to hone promotional opportunities and discuss future EPIC activities
- Gained experience in public outreach through the medium of social media
- Gained experience in the operations of an environmental non-profit.
Events Ambassador
Monterey Bay Aquarium
05.2019 - 03.2020
- Performed in educational theatrical programs aimed at environmental outreach
- Provided hospitality to guests at aquarium sponsored events
- Hosted children and their parents as a sleepover staff member
- Gained experience in public speaking, environmental outreach, working with children, and customer service while pursuing a bachelor's degree.
Education
Bachelor of Arts - Environmental Studies
California State University Monterey Bay
Marina, CA12.2021
Skills
- Effective leadership, environmental outreach, critical communication, public speaking, fleet management, team organization, member support
Additional Information
- Provided grant writing services for the Marine Protected Area Collaborative Network as a service learning project
- 2 year member of varsity cross country and track & field programs at CSUMB
- Awarded athletic scholarship for cross country with 2 year renewal
- CCAA scholar athlete of the year 2018 for the California Pacific Conference
- Awarded the Western Undergraduate Exchange Scholarship in 2017 with three subsequent renewals
Timeline
Operations Manager
Ridwell
07.2022 - 08.2023
Member Success Specialist
Ridwell
02.2022 - 07.2022
Flex Warehouse Worker and Van Driver
Ridwell
06.2021 - 02.2022
Outreach Intern
Environmental Protection Information Center, EPIC
03.2021 - 07.2021
Events Ambassador
Monterey Bay Aquarium
05.2019 - 03.2020
Bachelor of Arts - Environmental Studies
California State University Monterey Bay
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