Dynamic Shift Leader with a strong focus on team leadership, problem-solving, and conflict resolution. Committed to enhancing workflow efficiency and delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dairy Queen
Massillon, OH
04.2023 - Current
Supervised daily operations to ensure high-quality customer service and product consistency.
Trained and mentored new staff on operational procedures and customer interaction techniques.
Implemented improvements to workflow efficiency, reducing service time during peak hours.
Managed inventory levels, ensuring stock availability while minimizing waste and overstock situations.