Logan Richardson
Kent,WA
Summary
Motivated and driven professional with a proven record of effectively managing staff and operations. Highly experienced in all aspects of customer service, administrative tasks and money management. Skilled in spearheading improvements to business operations and process flow. Continuously demonstrated a high level of dependability and hard work, always going the extra mile and making work a major priority.
Overview
15
15
years of professional experience
Work History
Client Service Manager- Remote
Canteen One
12.2019 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
Assistant Manager
Chuck&Dons
07.2019 - 12.2019
- Conducts sales and customer service
- Supervises staff during shift
- Works with vendors on store orders
- Brings new ideas for customer experience
- Operates Point of Sale system
Shift Lead
Starbucks
10.2018 - 07.2019
- Provided exemplary customer service
- Increased scores by 40% for store cleanliness, customer service, store atmosphere
- Organized day to day staffing schedule
- Trained new baristas on the point of sales, beverage making, and coffee sales
- In charge of both the money handling and safe deposits
- Selected for black apron training to provide the best possible knowledge of our coffee to customers
- Ensured smooth execution of daily business transactions
Customer Service Representative
Earthwise Pet Supply
09.2017 - 09.2018
- Educated customers on the four core areas of pet wellness, food, exercise, hygiene, and mental stimulus
- Recommended products or services based on pet wellness training to resolve issues or promote a healthier lifestyle
- Assisted in training employees on point of sales system, brands, and current promotions
- Maintained clean and organized store environment
- Consistently provided above standard customer service
- Balanced books and pulled nightly deposit as a part time key holder
Manager of Operations
Southlake Critter Care
07.2016 - 09.2018
- Managed all day to day operations for day care, grooming, boarding, and training services
- In charge of scheduling day care pick up routes, staff, and boarding
- Served as main point of contact for clients
- Invoiced clients for grooming, boarding, day care, and training services monthly
- Met with potential clients to determine if their dogs would do well in the environment
- Interviewed and trained perspective employees
- Organized staff and resources for community events to reach potential clients
- Responsible for 50% growth in consistent clients across all services
Manager
Aledas' Pizza
07.2010 - 03.2014
- Ensured timely food service during business hours
- Responsible for the scheduling of employees
- In charge of weekly purchasing orders and inventory
- Corresponded with multiple vendors to coordinate deliveries
- Balanced the cash register
- Assisted with hostess duties, waitressing and kitchen as needed
Education
Animal Behavior College
06.2017
Tarrant County Community College
12.2014
Diploma -
Southlake Carroll Senior High School
01.2012
Skills
- Customer Service
- Administration
- Computer Skills
- Staff Management
- Sales & Promoting
- Operation Improvement
Timeline
Client Service Manager- Remote
Canteen One
12.2019 - Current
Assistant Manager
Chuck&Dons
07.2019 - 12.2019
Shift Lead
Starbucks
10.2018 - 07.2019
Customer Service Representative
Earthwise Pet Supply
09.2017 - 09.2018
Manager of Operations
Southlake Critter Care
07.2016 - 09.2018
Manager
Aledas' Pizza
07.2010 - 03.2014
Animal Behavior College
Tarrant County Community College
Diploma -
Southlake Carroll Senior High School
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