Logan Ross
Paducah,KY
Summary
A very detail oriented and methodical worker allowing schedules to go according to plan and run smoothly. Adaptable and capable, ready for any situation in order to provide excellent care for customers and work cohesively and smoothly with a team. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Medical Assistant
LivWell Community Health Services
Paducah, KY
02.2024 - Current
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Changed dressings on wounds to prevent infection and check for healing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Documented notes during patient visits.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered injections, medications and treatments as directed by the physician.
- Incorporated outside records into charts and EHR.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Scheduler
Lyndon Woods Care & Rehabilitation
Louisville, KY
10.2023 - 02.2024
- Coordinated schedules to ensure sufficient staff on duty at all times.
- Forecasting staffing needs.
- Communicating effectively with nursing staff, managers, and other healthcare professionals to ensure smooth operations.
- Continuously monitoring and evaluating scheduling effectiveness to identify areas for improvement.
- Tracking key performance indicators, such as overtime rates and staff turnover.
- Coordinate with staffing agencies to ensure adequate coverage in the facility.
- Help conduct CNA interviews in the absence of HR.
- Schedule patients' appointments and arrange transportation.
CNA
Sycamore Heights Nursing And Rehab
Louisville, Ky, KY
07.2023 - 10.2023
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated personal hygiene management, feeding and ambulation.
- Exceeded goals through effective task prioritization and great work ethic.
- Conducted inpatient comfort care rounds to promote patient satisfaction.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
EIS Prevention And Outreach Coordinator
LivWell Community Health Services
Paducah, KY
03.2023 - 07.2023
- Scheduled regular outreach exhibitions and educated the public on presentations.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted outreach activities to engage local stakeholders in programs.
- Tested people for HIV
- Educated the public in any accepted setting of safe sex practices.
CNA
LCCA (Parkview Nursing And Rehab)
06.2022 - 06.2023
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated personal hygiene management, feeding and ambulation.
- Exceeded goals through effective task prioritization and great work ethic.
- Conducted inpatient comfort care rounds to promote patient satisfaction.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Houskeeper
Contracted Work
11.2021 - 06.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Waxed and polished wood floors and other woodwork.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
Certified Nursing Assistant
Hudson Staffing Co.
08.2020 - 11.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Certified Nursing Assistant
Mercy Health- Lourdes Hospital
01.2016 - 08.2020
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Documented patient intake and dietary requirements and assisted with feeding
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Used mobility devices and equipment to transport patients
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Assistant Front End Manager
Kroger
11.2011 - 04.2016
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Managed customer complaints and rectified issues to complete satisfaction
- Evaluated financial reports and trend forecasts
- Mentored new employees on customer service and money management and delivered constructive feedback to increase understanding of job duties
- Reviewed employee performance and determined areas in need of improvement
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
- Managed cash flow of store, including cashier operations, bookkeeping and security
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
Education
Certified Nursing Assistant Program -
West Kentucky Community And Technical College
Paducah, KY05.2014
High School Diploma -
Mccracken County High School
Paducah, KY05.2014
Skills
- Quick problem solver
- Calm and level-headed under duress
- Proficient multi-tasker
- EHR documentation
- Team collaboration
- Time Management
- Microsoft Office Expertise
- Benefits Programs
- Confidential Document Control
- Teamwork and Collaboration
- Organizational Skills
- Relationship Building
- Training and Development
- Kronos Timekeeping
- Policy Interpretation
- Recruitment Management
Timeline
Medical Assistant
LivWell Community Health Services
02.2024 - Current
Scheduler
Lyndon Woods Care & Rehabilitation
10.2023 - 02.2024
CNA
Sycamore Heights Nursing And Rehab
07.2023 - 10.2023
EIS Prevention And Outreach Coordinator
LivWell Community Health Services
03.2023 - 07.2023
CNA
LCCA (Parkview Nursing And Rehab)
06.2022 - 06.2023
Houskeeper
Contracted Work
11.2021 - 06.2022
Certified Nursing Assistant
Hudson Staffing Co.
08.2020 - 11.2021
Certified Nursing Assistant
Mercy Health- Lourdes Hospital
01.2016 - 08.2020
Assistant Front End Manager
Kroger
11.2011 - 04.2016
Certified Nursing Assistant Program -
West Kentucky Community And Technical College
High School Diploma -
Mccracken County High School