Logan Roy
Cibolo,United States
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12.5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 12 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
United States Air Force
04.2022 - 03.2024
- Responsible for evaluating Department of Defense, Air Force, and Pacific Air Force; projects, plans, and support agreements, as well as assessing base infrastructure, communications capabilities and shortfalls
- Facilitate base wide Command, Control, Communications, Computers, and Intelligence (C4I) projects and coordinate infrastructure and communications enhancement efforts with the Department of Defense, Air Force, and Pacific Air Force
- Managed and supervised planning and implementation activities for new facility designs and construction programs
- Reviewed Misawa Air Base customer C4I requirements for architectural and communications interoperability and impact on C4I infrastructure.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Application Management Supervisor
United States Air Force
12.2018 - 04.2022
- Supervised and trained Network Operations Center Team consisting of 20 personnel.
- Oversaw server & file backup schedule & incident response program supporting mission requirements
- Administered, updated, and secured classified & unclassified networks
- Managed 4.5K user accounts & 4.1K computer objects
- Managed vulnerability management program
- Improved security posture of classified & unclassified network assets, reduced risk of intrusions.
- Managed change control processes, ensuring proper documentation, approval, and communication of application updates or modifications.
- Contributed to successful project outcomes by effectively managing timelines, budgets, resources, and stakeholder expectations related to IT application management tasks.
- Facilitated continuous improvement initiatives within the IT application management domain by staying current on industry trends and best practices.
- Conducted regular audits of IT application management practices to maintain compliance with industry standards and regulations.
- Developed comprehensive documentation for IT application management procedures, promoting team knowledge sharing and consistency in operations.
- Implemented robust application backup and disaster recovery plans, minimizing potential data loss risks.
- Managed vendor relationships to ensure quality of service and adherence to contractual obligations.
- Conducted periodic training sessions for staff members on various aspects of IT application management principles and techniques.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Improved user satisfaction ratings with timely resolution of reported incidents or requests related to managed applications.
DCO Analyst/OCO Analyst
United States Air Force
11.2016 - 12.2018
- Collaborated with 6 United States Forces Korea components & Combatant Commands for Offensive Cyber Operations target development, tracking, collection, and nomination
- Lead Offensive Cyber Operations planner; oversaw Joint Cyber Center Director's Offensive Cyber Operations requirements
- Joint Cyber Center Supervisor responsible for leading enlisted 34 military personnel, validating Sensitive Compartmented Information Facility visit requests, and handling Government Purchase Card purchases for 34 personnel
- Defensive Cyber Operations Analyst responsible for ensuring Joint Cyber Center Director and staff kept abreast of ongoing and future one peninsula Defensive Cyber Operation missions
- Collaborated with United States Forces Korea Operational Control Cyber Protection Team, two INDOPACOM Cyber Protection Teams and INDOPACOM Joint Cyber Center regarding United States Forces Korea Defensive Cyber Operation requirements.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Monitored compliance and filing requirements in conjunction with staff and management.
Cyber Network Operator (Combat Communicator)
United States Air Force
09.2012 - 11.2016
- Configured & administered 4 Unit Type Codes on Theater Deployable Communication tactical packages
- Performed Pre/Post deployment & Preventive Maintenance Inspections, identified and troubleshot systems for repairs
- Applied Field Change Orders on Network Control Center-Deployed unclassified & classified enclaves
- Deployed worldwide in support of contingency operations, humanitarian relief efforts and operational exercises.
- Managed firewall configurations, ensuring optimal protection against external threats and unauthorized access attempts.
- Conducted vulnerability assessments, identifying potential threats and recommending appropriate countermeasures.
- Developed comprehensive training materials to improve team knowledge of cybersecurity best practices.
- Established processes for regularly updating antivirus software definitions on all devices connected to company networks.
- Performed regular system audits, ensuring compliance with established policies and regulatory requirements.
- Provided technical support during cybersecurity investigations, analyzing evidence and contributing valuable insights into incident causes and resolutions.
- Monitored network traffic patterns to identify anomalies indicative of potential cyber attacks or intrusions.
- Worked closely with IT teams to implement software patches and updates, minimizing exposure to known vulnerabilities.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
General Laborer
Fred Meyer
06.2009 - 08.2011
- Cashier - Managing transactions with customers using cash registers
- Scanning goods and ensuring pricing is accurate
- Collecting payments whether in cash or credit
- Freight Worker- Fork Lift Certified - Unloaded freight from trailers onto the stockroom floor and prepped supplies for night shift restock.
- Toys, Sports, and Auto Department Assistant manager - Restocked and managed the section
- Ensured displays were setup according to providers requests
- Ran background checks for firearm sales and ensured process was followed 100% correctly for no errors.
- Built customer interaction skills; able to find and provide solutions for any customer questions.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Landscape Architect
673rd Force Support Squadron
06.2008 - 08.2011
- Operated heavy machinery in keeping and maintaining Eagle Glen Golf Course
- Knowledgeable in all areas of grounds-keeping including mowing, fertilizing, irrigation, and pest control
- Maintained the golf course by performing duties such as mowing, edging, and trimming fairways, greens, and roughs
- Assisted in planting new turf on greens and fairways when needed to ensure a healthy growing environment for grasses
- Cleaned & repaired irrigation systems daily to prevent clogs that could lead to water waste or loss during hot summer months.
Education
Associate of Science - AS, Information Technology -
Community College of the Air Force
06.2022
High School Diploma -
Bartlett High School
06.2008
Skills
- Operational Control
- Key Performance Indicators
- Project Management
- Project planning and development
- Client Relations
- Customer Relations
- CLI
- Business Requirements
- Customer Satisfaction
- Troubleshooting
- Technical Support
- Service-Level Agreements (SLA)
Websites
Certification
CompTIA Security+, CompTIA, 08/01/2012, 08/01/2024, COMP001020451630
Awards
- Air and Space Achievement Medal - United States Air Force, 07/01/2014
- Air and Space Achievement Medal - United States Air Force, 12/01/2016
- First Oak Leaf Cluster Joint Service Achievement Medal - US Department of Defense, 11/01/2018
- Airman of the Year 2016 - Air Force Element USAG-Yongsan, 01/01/2017
Additional Information
Active TS/SCI | DoD 8570 IAT II/IAM I Certified | Server/Network Administration | Available for Employment March 2024
Timeline
Project Manager
United States Air Force
04.2022 - 03.2024
Application Management Supervisor
United States Air Force
12.2018 - 04.2022
DCO Analyst/OCO Analyst
United States Air Force
11.2016 - 12.2018
Cyber Network Operator (Combat Communicator)
United States Air Force
09.2012 - 11.2016
General Laborer
Fred Meyer
06.2009 - 08.2011
Landscape Architect
673rd Force Support Squadron
06.2008 - 08.2011
Associate of Science - AS, Information Technology -
Community College of the Air Force
High School Diploma -
Bartlett High School