JUSTIN GRAHAM
Palm Bay,FL
Summary
Experienced sales manager with proven leadership, planning, merchandising, and high-volume management. Demonstrated ability to overcome challenges while exceeding sales objectives, maximizing the brand, improving guest service and developing team to the next level. Seeking a fast-paced and enriching career in operations and management.
Overview
16
16
years of professional experience
Work History
District Sales Manager/Permitting Coordinator
Spirit Halloween LLC
07.2015 - Current
- Recruit, interview, and hire Store Managers and Assistant Managers.
- Give clear direction to the Store Managers and their teams on how to achieve the sales goals, provide exceptional guest service, maximize the brand, and maintain control of operational procedures.
- Assist Zone Manager in securing necessary permits and licenses for all stores in the Zone.
- Supervise the construction and build-out of stores within own District and assist other District Managers with their stores.
- Lead and develop the District and Zone in the Spirit of Children Program to support the Child Life Department at local partner hospitals.
- Liaison to partner hospitals responsible for communicating and coordinating events, donations, and check presentations.
- Work directly with Loss Prevention and Human Resources on all personnel and safety issues.
Senior Store Manager/Special Projects Coordinator
Spencer Gifts
11.2013 - Current
- Responsible for daily operation of store and management of staff
- Responsible for helping the store to achieve sales objectives by using effective Guest Services techniques
- Responsible for networking, recruiting, hiring, training, and team development.
- Responsible for enforcing Company Policies/Procedures and upholding operational standards including: cash control, payroll, scheduling, loss prevention, employee relations, inventory control, and visual merchandising.
- Responsible for store remodels and new store set up; coordinates with Operations Department; schedules and receives shipments of supplies, merchandise and hardware; manages set up team; controls payroll and prepares store for Grand Opening
Store Manager
Spirit Halloween
08.2011 - 11.2014
Assistant Store Manager
Spencer Gifts
07.2013 - 11.2013
Sales Supervisor
Spencer Gifts
01.2012 - 07.2013
Sales Associate
Spencer Gifts
11.2010 - 01.2012
Assistant Store Manager
Spirit Halloween
08.2010 - 11.2010
Sales Associate
Spirit Halloween
08.2008 - 11.2009
Education
Bachelor of Arts - Business Administration & Management
Florida Institute of Technology
Melbourne, FL01.2014
Associate of Arts -
Eastern Florida State College
Melbourne, FL01.2011
Skills
- Sales Team Leadership
- Team Development
- Brand Maximization
- Visual Merchandising
- Operational Control
- Communication
- Organization
- Licensing & Permitting
References
- Rob Monger, Spirit Halloween, 609-289-5049
- Ben Mercado, Spirit Halloween, 646-730-0209
Accomplishments
- (Spirit Halloween) District Manager with the lowest shrink as a percentage to sales in the entire company, 2015.
- (Spirit Halloween) District Manager with the lowest shrink in the Zone 2015-2022, 2024.
- (Spirit Halloween) Highest % of donations to transactions for the Spirit of Children Program 2018-2024.
- (Spirit Halloween) Highest dollar amount of donations collected 2018-2024.
- (Spencer's) Store Manager with the lowest shrink in the district, 2013, 2014, 2017, 2018 and 2021.
- (Spencer's) Highest % increase over sales plan in the district 2018-2020.
- (Spencer's) Selected as Brand Ambassador in 2014.
Timeline
District Sales Manager/Permitting Coordinator
Spirit Halloween LLC
07.2015 - Current
Senior Store Manager/Special Projects Coordinator
Spencer Gifts
11.2013 - Current
Assistant Store Manager
Spencer Gifts
07.2013 - 11.2013
Sales Supervisor
Spencer Gifts
01.2012 - 07.2013
Store Manager
Spirit Halloween
08.2011 - 11.2014
Sales Associate
Spencer Gifts
11.2010 - 01.2012
Assistant Store Manager
Spirit Halloween
08.2010 - 11.2010
Sales Associate
Spirit Halloween
08.2008 - 11.2009
Bachelor of Arts - Business Administration & Management
Florida Institute of Technology
Associate of Arts -
Eastern Florida State College
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