Summary
Overview
Work History
Education
Skills
Timeline
Generic

Logan Samuelson

Northglenn,CO

Summary

I'm a hardworking Telecom Engineer with work history repairing and configuring network equipment as well as providing expertise in help desk environments, assisting both employees and customers with technical issues. I'm great at building relationships with customers and solving problems with little oversight. I'm a proactive and goal-oriented professional, known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Telecom Engineer

Lockheed Martin
01.2024 - Current
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Collaborated with engineering to report issues, manage project deliverables and provide status reports.
  • Maintained company servers, computers, printers, cables and other equipment.

Voice Termination Technician

Lumen (Contract)
09.2023 - 12.2023
  • Efficiently managed a queue of new voice trouble tickets and existing trouble tickets
  • Worked on a phone queue to assist many customers over phone to troubleshoot and open new tickets for a variety of voice issues
  • Managed routing and voice termination routes to effectively resolve various voice issues
  • Worked on a team to coordinate and resolve various routing issues
  • Worked with various VoIP teams to coordinate and resolve various VoIP related issues.

IT Support Specialist

Speedwise IT Services (Contract)
11.2022 - 09.2023
  • Effectively managed a queue of break fix tickets for multiple clients
  • Configured and troubleshoot multiple clients VOIP systems
  • Performed maintenance and troubleshooting for several clients networking equipment and servers
  • Often drove on-site to various client businesses for hardware and network troubleshooting
  • Performed various client setups of VoIP, network equipment, and workstation setups
  • Effectively worked with clients over phone to provide troubleshooting and issue resolution to a wide variety of issues
  • Managed multiple clients network security software for firewalls, email security, and workstation antivirus solutions
  • Effectively managed clients active directory for maintenance as well as employee onboarding and offboarding.

Spectrum - Network Engineer

03.2022 - 11.2022
  • Corrected networking connectivity issues in wireless, routing, and switching using a layered model approach
  • Work on a team to efficiently solve issues and maintain a large network
  • Work with a broad range of vendors like Cisco, Ciena, and Nokia to resolve hardware replacement and escalated troubleshooting
  • Effectively managed a queue of break fix and troubleshooting events provided by a ticket queue software called Remedy.

T-Mobile - Mobile Expert
11.2019 - 03.2022
  • Work commission to sell a range of products like phones, tablets, watches, and cellular service
  • Consistently hit and exceed quotas every month
  • Efficiently handle large transactions with business accounts
  • Proficient in closing sales
  • Help customers find solutions to their cellular and mobile device needs as well as provide troubleshooting assistance to a variety of issues
  • Trained employees to new systems and selling techniques during the company's merger with Sprint.

Education

Some College -

Front Range Community College
Westminster, CO

High School Diploma -

Mountain Range High School
Westminster, CO

Attended To Learn Programming. -

Bollman Technical Education Center
Thornton, CO

Skills

  • Maintenance and Repair
  • Network device monitoring
  • Network architecture understanding
  • Documenting activities
  • Educating customers
  • Configuring equipment
  • Troubleshooting systems
  • Analytical and Critical Thinking
  • Attention to Detail
  • Proactive and team player
  • Strong troubleshooting skills
  • Network Troubleshooting

Timeline

Telecom Engineer

Lockheed Martin
01.2024 - Current

Voice Termination Technician

Lumen (Contract)
09.2023 - 12.2023

IT Support Specialist

Speedwise IT Services (Contract)
11.2022 - 09.2023

Spectrum - Network Engineer

03.2022 - 11.2022

T-Mobile - Mobile Expert
11.2019 - 03.2022

Some College -

Front Range Community College

High School Diploma -

Mountain Range High School

Attended To Learn Programming. -

Bollman Technical Education Center

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Logan Samuelson