Logan Stallard
Wake Forest,NC
Summary
Over the past four years of employment history, I have grown professionally by developing skills that allow me to perform my duties more effectively. I strive to create a positive and productive work environment through both my actions and communication. I also try to take a thoughtful, investigative approach to challenges, focusing on understanding issues thoroughly to best resolve those challenges.
Overview
4
4
years of professional experience
Work History
Customer Service Senior Agent
Protect Animals With Satellites
Wake Forest, NC
03.2025 - Current
- During my time in the Senior Agent role, I have been responsible for supporting the Team Leads with daily operations.
- Conducted thorough quality assurance assessments, delivering detailed feedback throughout the process.
- Investigate and provide constructive criticism to Tier 1 Agents.
- Managed inbound queue monitoring to maintain efficiency and prevent service delays.
- Provided assistance in potential legal case management and resolution of lost dog incidents.
- Resolved escalated customer issues with a focus on maintaining satisfaction to positively impact customer retention.
- Encouraged positive interactions between Tier 1 agents and various departments to enhance collaboration.
- Assisted in completing special assignments to support team objectives.
- While spending time in this role I have been able to sharpen my leadership skills and my time management.
- Developed skills to provide swift and impactful support during difficult circumstances.
- Grew in-depth knowledge of resource management and creation practices while fulfilling responsibilities in this position.
Part Time Front End Associate
Wegmans Food Markets
Wake Forest, NC
03.2024 - Current
- Ensured a welcoming environment to promote a memorable customer experience.
- Delivered information-based services across diverse product categories.
- Developed and maintained effective customer relations to support business.
Customer Service Representative
Protect Animals With Satellites
Wake Forest, NC
10.2024 - 03.2025
- Delivered exceptional customer service while effectively resolving technical issues related to Wi-Fi, Bluetooth, LTE, and GPS.
- Maintained strict compliance with daily schedule to enhance personal efficiency.
- Facilitated order processing for customers to enhance service efficiency.
- Addressed the customers billing and account management questions to enhance service quality.
Customer Success Specialist
Protect Animals With Satellites
Wake Forest, NC
03.2024 - 10.2024
- Delivered exceptional white glove customer care to select clients through scheduled consultations.
- Managed a diverse range of support calls, addressing troubleshooting issues and generate positive customer relationships.
- Conducted follow-up outreach to customers who reported positive experiences, aiming to capture testimonials for promotional use.
- Monitored and analyzed customer reviews across Amazon, Chewy, and multiple retail platforms.
Full Time Perishable Associate
Wegmans Food Markets
Wake Forest, NC
11.2023 - 03.2024
- Oversaw production processes to ensure efficiency and effectiveness while minimizing shrink costs.
- Managed guest relations to provide outstanding service and uphold quality standards.
- Oversaw departmental organization and ensured consistent stock availability to support team objectives.
- Oversaw delegation of part-time employees to optimize departmental performance.
Subject Matter Expert
CustomerHD
Raleigh, NC
11.2022 - 11.2023
- Executed quality assurance processes to enhance team performance.
- Supported team members in troubleshooting client issues to enhance service.
- Monitored compliance with established schedules to maintain workflow consistency.
- Enhanced customer connections through proactive greetings before directing clients to customer service representatives.
Trainer
CustomerHD
Raleigh, NC
04.2022 - 11.2022
- Assisted agents in preparing for daily operations. Supported training sessions to enhance operational readiness.
- I assisted with facilitating communication among team members to streamline processes.
- Created and implemented resource materials to enhance team collaboration and knowledge sharing.
- Coordinated class schedule and organized flow to enhance participant retention of material.
Education
High School -
South Granville High School
07.2020
Skills
- Relationship builder
- Efficient worker
- Reliable
- Efficient learner
- Clear speaker
- Effective problem solver
- Telephone etiquette
- Positive attitude
- Problem-solving
- Customer service and care
- Relationship building
- Organizational skills
- Documenting information
- Schedule management
- Technical support
- Meeting coordination
- Active listening
- Analytical and logical thinking
Timeline
Customer Service Senior Agent
Protect Animals With Satellites
03.2025 - Current
Customer Service Representative
Protect Animals With Satellites
10.2024 - 03.2025
Part Time Front End Associate
Wegmans Food Markets
03.2024 - Current
Customer Success Specialist
Protect Animals With Satellites
03.2024 - 10.2024
Full Time Perishable Associate
Wegmans Food Markets
11.2023 - 03.2024
Subject Matter Expert
CustomerHD
11.2022 - 11.2023
Trainer
CustomerHD
04.2022 - 11.2022
High School -
South Granville High School