Logan Umbdenstock
Reno,NV
Summary
Knowledgeable and dedicated costumer service professional with 6 years of experience in the customer
service and tourism industry and 2 years of retail experience. Solid team player who strives for the best with an outgoing, positive demeanor. Skilled in establishing rapport with clients, working in fast pace environments, and reaching workplace goals. Motivated to maintain customer satisfaction and contribute to companies success.
Overview
8
8
years of professional experience
Work History
Assistant Merchandiser
Lahontan Golf Club
05.2023 - 10.2024
- Updated pricing and signage to complete product displays and educate customers.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Received inventory through ERP software.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Attended merchandising events to establish relationships and seek potential new brands to collaborate.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed and updated online website using data software
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
- Maintained complete documentation and records of all purchasing activities.
Spa Attendant
Lahontan Golf Club
11.2023 - 05.2024
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Enhanced customer satisfaction by providing timely and accurate drink and food orders orders.
- Managed cash transactions accurately, maintaining accountability for all financial exchanges during shifts.
Lift Operator
Mt Rose Ski Resort
11.2022 - 04.2023
- Provided physical assistance to guests as required.
- Maintained lift mazes, ramps and signs.
- Alerted mountain staff of any serious problems on lift.
- Helped guests get on and off lift.
- Learned and enforced lift rules, policies and procedures.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Slowed lift down or stopped it in case of high-risk or young riders.
- Built and established positive relationships with patrons, team members and supervisors.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Personal Shopper
Junkees Clothing Exchange
02.2022 - 10.2022
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Cleaned, closed, and secured store at end of shift.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
Hostess
Texas Roadhouse
11.2021 - 04.2022
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Informed customers of current store promotions to encourage additional sales purchases
- Developed professional relationships with customers to establish repeat business and increase trust
- Made over $2,000 sales monthly, Greeted guests, showed guests to tables, ran food to tables and delivered legendary service
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Performed line dances for customer entertainment
- Relayed guest comments or suggestions to manager on duty for further action
- Minimized customer service complaints by expertly managing customer expectations during busy periods
- Managed and serviced over 500 guests nightly on 300 persons waitlist
Rental Assistant
Ski Run Boat Company
01.2017 - 01.2021
- Handled jet ski rentals
- Tasks such as facilitating guests paperwork transactions, handling heavy machinery, and informing guests on operating heavy machinery
- Maintained energy and enthusiasm in fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business
- Provided information on various sites throughout area, relaying little-known stories to provide interest
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
- Serviced over 100 rentals daily
Ski Rental Technician
PowderHouse Ski and Snowboard Rental
01.2017 - 01.2021
- Size and fit boots properly to guests
- Pick out skis/snowboards for guests according to procedure
- Set up skis/snowboards properly for guests according to procedure
- Maintained quality assurance and customer satisfaction objectives
- Executed sales and marketing initiatives to increase revenue for company
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Operated cash register to record transactions accurately and efficiently
- Liaised with management and employees enable smooth communication regarding safety procedures.
Education
Esthetician - Skin Care
Skin & Beauty Institute
Reno, NV02.2023
High School Diploma -
Minarets High School
O'neals, CA06.2020
Skills
- Time Management
- Store Presentation
- Client Retention
- Customer Experience
- Cash Register Operations
- Visual Merchandising
- POS system knowledge
- In-Store Support
- Goal orientated
Refernces
Aimee Kruck
Head Merchandiser
(952) 451-1464
Lahontan Golf CLub
Holly Ryerson
Spa Manager
(530)262-0003
Lahontan Golf Club
Ron Williams
Owner
(530) 308-8014
Ski Run Boat Company
Timeline
Spa Attendant
Lahontan Golf Club
11.2023 - 05.2024
Assistant Merchandiser
Lahontan Golf Club
05.2023 - 10.2024
Lift Operator
Mt Rose Ski Resort
11.2022 - 04.2023
Personal Shopper
Junkees Clothing Exchange
02.2022 - 10.2022
Hostess
Texas Roadhouse
11.2021 - 04.2022
Rental Assistant
Ski Run Boat Company
01.2017 - 01.2021
Ski Rental Technician
PowderHouse Ski and Snowboard Rental
01.2017 - 01.2021
Esthetician - Skin Care
Skin & Beauty Institute
High School Diploma -
Minarets High School
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