Logan Womack
Fort Worth,TX
Summary
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Assistant produce manager
H-E-B
05.2021 - Current
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Planned attractive produce displays, using color and texture to enhance.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Coached and mentored new team members.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Produce lead
H-E-B
05.2019 - 05.2022
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Collaborated with store management to align with objectives and provide quality produce.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Service lead
H-E-B
05.2017 - 04.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted in recruitment and training of key talents to address department needs.
- Managed theft prevention with focus on minimizing product losses
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Supervised a large team of over 100 employees.
Education
MBA - Business Administration
Tarleton State University
Stephenville, TX12.2024
BBA - Business Management
Tarleton State University
Stephenville, TX07.2023
Associates degree - General studies
McLennan Community College
05.2022
Skills
- Product Merchandising
- Retail Management Experience
- Onboarding and Orientation
- Customer Relationship Management
- Employee Coaching and Mentoring
- Schedule Management
- Expense Control
- Business Intelligence Analysis
- Sales Planning
- Scheduling
- Inventory Management
- Employee Development
Awards
Partner of the month award: This award is given to the highest performing partner in the store, and I was honored to have received it twice in three years. I was given this award at an H-E-B with over 400 partners.
Timeline
Assistant produce manager
H-E-B
05.2021 - Current
Produce lead
H-E-B
05.2019 - 05.2022
Service lead
H-E-B
05.2017 - 04.2019
MBA - Business Administration
Tarleton State University
BBA - Business Management
Tarleton State University
Associates degree - General studies
McLennan Community College
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