LOGAN YOUNG
Kyle,TX
Summary
Service Operations Engineer 2 and US Navy Veteran with a DoD Top Secret SCI Clearance (Full scope poly interim). Demonstrated 6 years of expertise in building and maintaining client relationships in the information security sector. Skilled in workstation installation, troubleshooting, cloud networking, and systems configuration. Committed to ensuring accuracy, efficiency, and successful project implementation in high-pressure, fast-paced environments. Proficient in technical support, network security, and routers/switches management, overseeing critical data for 5.4K end users. Acquired OCI Cloud Foundations and CompTIA Security+ certifications while working with OCI, and currently pursuing CompTIA CySA+ to enhance cyber security proficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Operations Engineer 2
Oracle
04.2022 - Current
- Improved operational efficiency by streamlining processes and implementing automation tools.
- Reduced downtime in production environments through proactive monitoring and timely issue resolution.
- Enhanced system performance with regular maintenance, updates, and optimization of hardware and software components.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies and systems.
- Created and implemented project plans for new or improved industrial processes.
- Led root cause analyses to identify and address problems in industrial production.
Local QoS Manager Administrator
US Navy, USS Carl Vinson
04.2020 - 12.2021
- Regulated various IP Links vital to ship missions under extremely stressful conditions.
- Performed Tier II troubleshooting efforts with 5000 customers.
- Configured networks for smooth, reliable operation to meet mission processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Managed data backups and disaster recovery operations for 5000+ end users.
- Provided on-call support for bandwidth administration duties.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
Cisco Unified Communication Manager (CUCM) Administrator
U.S. NAVY
01.2018 - 12.2021
- Sustained vital communication networks, hardware and software through installations, upgrades, functional testing, and repairs.
- Conducted network troubleshooting/diagnosis, tested system loads, and administered software upgrades.
- Maintained 100% accountability for organizational network infrastructure and computer systems valued over $400K; proficient operator of Cisco equipment and systems throughout the network.
- Employed protocols to safeguard 200+ communications security cryptographic items, including Top Secret equipment that provided the intelligence department with reliable VOIP communications.
- Resolved trouble tickets related to enterprise accounts, hardware/software, and network and connectivity issues; adept knowledge of networks, Cisco servers, and routers/switches resulted in timely resolution.
- Provided Tier II customer service under stressful environments to 500+ customers.
- Maintained shipboard integrated secure and non-secure VOIP communication systems consisting of telephone sets, voice-signal switching devices, and various control devices in conjunction with other elements of shipboard communications.
Education
Technical Training - Information Technology
ACI Learning
Online10.2022
Technical Training - Military Information Systems Technology
Corry Station
Pensacola, FL07-2018
Skills
- Analysis and critical thinking
- Incident response
- Security best practices
- Effective communication
- Information security
- Root Cause Analysis
- Change Management Process
- Committed to continuous learning
Certification
- CompTIA Security+
- OCI Cloud Foundations
- DOD 8570.1 IAT Level II
Timeline
Service Operations Engineer 2
Oracle
04.2022 - Current
Local QoS Manager Administrator
US Navy, USS Carl Vinson
04.2020 - 12.2021
Cisco Unified Communication Manager (CUCM) Administrator
U.S. NAVY
01.2018 - 12.2021
Technical Training - Information Technology
ACI Learning
Technical Training - Military Information Systems Technology
Corry Station