Logan (Forest) Fredrickson
Unadilla,NY
Summary
Accomplished FinTech Manager with a proven track record at enhancing collections efficiency and leading high-performing teams across the globe. Expert in risk assessment and negotiation, with over 5 years in FinTech, I excel in client relationship management and deploying strategic solutions to boost recovery rates and financial outcomes.
Overview
8
8
years of professional experience
Work History
Collections Manager
Capchase
05.2024 - Current
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Worked with legal resources and recovery teams to manage default issues.
- Established procedures for collection of past due amounts.
Manager of Underwriting
Lightspeed Commerce
09.2019 - 05.2024
- Improved underwriting performance by streamlining processes and implementing best practices.
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
- Lead an international team of underwriters covering Europe, North America and Australia.
- Consistently hit monthly funding goals of $20,000,000+
- Onboarded over 1,000 merchants into the Capital program and provided a seamless funding experience
- Launched the Capital program in 8 new regions from 2021 to 2024.
Collections Executive
Barclays
06.2017 - 09.2019
- Increased cash flow by diligently pursuing overdue accounts and negotiating favorable settlements.
- Negotiated settlements with customers experiencing financial hardship, ensuring fair outcomes while protecting company interests.
- Collaborated with cross-functional teams to resolve billing disputes and prevent future occurrences.
- Reduced delinquencies by implementing effective collections strategies and closely monitoring account statuses.
- Led a team of 13 collections professionals who consistently exceeded goals on a monthly basis.
Business Financial Administrator
Advantage Solutions, Sales & Marketing
06.2016 - 06.2017
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Compiled and analyzed data to create reports for stakeholders review
- Worked on large accounts such as Post and Ferraro, among others.
Education
Bachelor of Arts - Communications
State University of New York At New Paltz
New Paltz, NY05.2011
Skills
- Risk Assessment Capabilities
- Performance Metrics Monitoring
- Debt recovery expertise
- Negotiation
- Expertise in Salesforce, Jarvis, LendingFront, Google Suites, among others
- Trend Analysis
- SaaS Start-Up Experience
- 5 years of FinTech background
Timeline
Collections Manager
Capchase
05.2024 - Current
Manager of Underwriting
Lightspeed Commerce
09.2019 - 05.2024
Collections Executive
Barclays
06.2017 - 09.2019
Business Financial Administrator
Advantage Solutions, Sales & Marketing
06.2016 - 06.2017
Bachelor of Arts - Communications
State University of New York At New Paltz
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