Desiree Bush
Columbus
Summary
Proficient and reliable customer care representative seeking a position where my experience can be fully utilized to improve customer satisfaction and enhance the company brand name. An independent self-starter that is highly skilled in customer relations.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
IHOP
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Renee's Bar and Grill
03.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Professional Bartender/Cook/Host
Rosie O'Grady's
02.2020 - 12.2021
- Trained new bartenders on company policies, drink recipes, and best practices for efficient service delivery.
- Educated customers on various spirits types, flavor profiles, and pairing options to enhance their overall experience.
- Streamlined inventory management, resulting in reduced waste and better stock control.
- Built rapport with regular customers, fostering loyalty through consistent friendly interactions and quality service.
Professional Bartender
8Ball Sports Bar and Grill
02.2021 - 07.2021
- Conducted routine bar maintenance, ensuring cleanliness, proper equipment functioning, and adequate supplies at all times.
- Collaborated with kitchen staff to create food pairings that complemented signature cocktails.
- Educated customers on various spirits types, flavor profiles, and pairing options to enhance their overall experience.
- Reduced wait times for patrons by efficiently managing multiple orders and maintaining a clean workspace.
Education
Business entrepreneurship major -
Columbus State Community College
Columbus, Ohio01.2025
Certificate -
ABC Bartending School
Columbus, Ohio01.2021
Skills
- Advanced written and verbal communication skills
- Trainer and Manager experience
- Microsoft Office
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
Certification
- Life, Health, Property, and Casualty License
- Bartending/ Mixology Certification
Languages
American Sign Language
Professional Working
Timeline
Server
IHOP
12.2024 - Current
Assistant Manager
Renee's Bar and Grill
03.2023 - 06.2024
Professional Bartender
8Ball Sports Bar and Grill
02.2021 - 07.2021
Professional Bartender/Cook/Host
Rosie O'Grady's
02.2020 - 12.2021
Certificate -
ABC Bartending School
Business entrepreneurship major -
Columbus State Community College
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