Logen Conway
Payson,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as a reliable part of team to reach personal and business goals. Offering several years of expertise in successfully handling escalated customer issues.
Overview
12
12
years of professional experience
Work History
Housekeeper
Knights Inn Hotel
Payson, AZ, AZ
05.2024 - Current
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Observed proper use of chemicals when cleaning various surfaces.
- Cleaned and organized hotel rooms upon guests check out, including toilets, tubs, showers and sinks.
Dog Bather
Rim Country Pet Salon
Payson, AZ
04.2018 - 08.2020
- Bathing 10-12 dogs within a 6-8 hour shift
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
- Maintained a clean and organized workspace for efficient grooming operations.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Manager
Dunkin Dounts
Phoenix, AZ
03.2017 - 06.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Leader/Server
Pizza Factory
Payson, AZ
09.2012 - 07.2016
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Answered customers' questions, recommended items, and recorded order information.
- Supported needs of many people by attending to specific needs of countless customers daily, answering phones, taking orders, and serving
Education
High School Diploma -
Payson High School
Payson, AZ05.2014
Skills
- Clear and effective communication
- Safety measures
- Product ordering
- Over 11 years customer service
- Rapid adaption and collaboration
- Customer-focused
Timeline
Housekeeper
Knights Inn Hotel
05.2024 - Current
Dog Bather
Rim Country Pet Salon
04.2018 - 08.2020
Manager
Dunkin Dounts
03.2017 - 06.2019
Shift Leader/Server
Pizza Factory
09.2012 - 07.2016
High School Diploma -
Payson High School