Login Shank
Perrysburg,OH
Summary
Experienced Field Service Technician boasting a strong foundation in diagnosing, fixing, and enhancing a wide range of equipment. Over 15+ years of dedicated service have resulted in enhanced machine performance, heightened customer contentment, and reduced downtime thanks to prompt, effective service.
Overview
15
15
years of professional experience
Work History
Field Service Technician
Stryker
Toledo, USA
09.2024 - Current
- Provide on-site support for customer and product issues on Stryker surgery devices.
- Traveled between hospitals to fulfill service requests.
- Build positive relationships with Stryker customers and peers' internal partners.
- Documented service results to ensure accurate quality records and support compliance.
Field Service Engineer
Parata System
Toledo, USA
08.2019 - 09.2024
- Field Service Engineer III with over 4 years of experience in the pharmacy automation industry, with a proven record of outstanding leadership and customer service skills.
- Installation, calibration, testing, maintenance and repair of pharmacy automation equipment and systems in various pharmacy environments.
- Managed installation assignments and customer accounts within district to ensure timely service delivery.
- Resolved technical issues at client sites by diagnosing problems and implementing solutions.
- Ensure customer satisfaction and maximum uptime by maintaining equipment functionality and by troubleshooting and repairing hardware and software related problems.
- Diagnosed problems using technical expertise and statistical analysis; consulted technical manuals and schematics to implement effective solutions.
- Monitor status of problem resolution at all times.
- Serviced multiple customers while developing and maintaining professional relationships to enhance customer satisfaction.
Field Service Technician
Automated Business Machines
Toledo, USA
07.2011 - 08.2019
- Managing all on site installation, repair, maintenance, and technical tasks.
- Diagnosed robotic errors or technical problems and determined proper solutions.
- Delivered service and customer support during field visits and dispatched calls to resolve issues promptly.
- Provide customer training on newly Installed machine operations and software.
- Assessed customer requirements and provided tailored recommendations to meet their needs.
- Built strong rapport with customers to foster satisfaction and loyalty.
Education
Associates - Computer Networking System
ITT Technical Institute
Toledo, OHIO07-2019
Skills
- Electrical troubleshooting
- Proficient with digital multi-meters
- Proficient with voltage/amperage testers
- Strong mechanical aptitude
- Ability to use standard hand tools
- Proficient knowledge of Microsoft Operating systems
- Windows 10
- Windows 7
- Windows XP
- Windows 2000
- Highly motivated to provide superior customer care
Timeline
Field Service Technician
Stryker
09.2024 - Current
Field Service Engineer
Parata System
08.2019 - 09.2024
Field Service Technician
Automated Business Machines
07.2011 - 08.2019
Associates - Computer Networking System
ITT Technical Institute