Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LOHAINNE HERINGER CONCILIO

LOHAINNE HERINGER CONCILIO

Boston,MA

Summary

Motivated and dedicated professional with strengths in customer service. Strong communicator and team player, eager to learn new processes to support overall organizational success and with desire to take on new challenges. Committed with worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Barista

Recreo Coffee & Roasterie
Boston, MA
08.2024 - Current
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Developed effective relationships with customers through friendly interactions and excellent product knowledge.

Costumer Relations Associate

Precision Screening
Boston, MA
01.2024 - Current
  • Primary role is to serve as a liaison between company and clients
  • Responsible for managing costumer inquiries, resolving issues, providing product or service information, and ensuring that consumers have a positive experience

Costumer Service Associate

Cafe Fresh Bagel
Needham, MA
02.2023 - 05.2024
  • Provided excellent customer service using active listening and engagement
  • Resolved customer complaints professionally in accordance with company policy
  • Answered phone calls to assist customers with questions and orders
  • Worked efficiently under pressure
  • Performed other duties as assigned by management

Marketing Assistant

Milanez & Milaneze
Vitoria, Brazil
04.2022 - 10.2022
  • Collaborated with marketing team on new ideas and directions to support events and customer communication projects
  • Managed and executed social media strategy, coordinating posting, and engagement efforts

Social Media Marketing Manager

UNNO Agencia
Vila Velha, Brazil
10.2019 - 03.2022
  • Designed content editorial calendar to plan marketing campaigns and integrate social media content
  • Collaborated with marketing team to coordinate social media advertising campaigns to achieve unified marketing strategy
  • Provided creative ideas for content creation and optimization of social media channels

Cashier Manager

Seed Segredo dos Graos
Vila Velha, Brazil
01.2019 - 09.2019
  • Daily contact directly with clients to align goals
  • Helped customers find specific products, answered questions, and offered product advice
  • Trained new team members in cash register operation, stock procedures, and customer services

Photographer's Assistant

Ueliton Santos Fotografia
Vila Velha, Brazil
01.2018 - 01.2019
  • Set up lights and equipment while collaborating with clients to achieve desired photoshoots in events.

Education

2 Years - Psychology

Universidade Vila Velha
Vila Velha, Brazil

1 Year - Advertising

Universidade Vila Velha
Vila Velha, Brazil

5 Years - English Classes -

Wizard Idiomas
Vila Velha, Brazil

Skills

  • Adaptability
  • Collaboration
  • Customer service excellence
  • Following Instructions
  • Organizational abilities
  • Responsible
  • Reliable
  • Hardworking
  • Proactive
  • Dynamic
  • Time management
  • Active Listening
  • Customer Relations
  • Bilingual

Languages

  • English, Fluent
  • Portuguese, Native/Bilingual

Timeline

Barista

Recreo Coffee & Roasterie
08.2024 - Current

Costumer Relations Associate

Precision Screening
01.2024 - Current

Costumer Service Associate

Cafe Fresh Bagel
02.2023 - 05.2024

Marketing Assistant

Milanez & Milaneze
04.2022 - 10.2022

Social Media Marketing Manager

UNNO Agencia
10.2019 - 03.2022

Cashier Manager

Seed Segredo dos Graos
01.2019 - 09.2019

Photographer's Assistant

Ueliton Santos Fotografia
01.2018 - 01.2019

2 Years - Psychology

Universidade Vila Velha

1 Year - Advertising

Universidade Vila Velha

5 Years - English Classes -

Wizard Idiomas

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LOHAINNE HERINGER CONCILIO