Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Hobbies and Interests
Languages
Timeline
SalesAssociate
Lohith Thaluru

Lohith Thaluru

Kent,Washington

Summary

Dedicated to secure a challenging position in a reputable organization to expand my learnings, knowledge and skills and highly organized and hard-working individual looking for a responsible position to gain practical experience, to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

11
11
years of professional experience

Work History

Operations Manager

My Technology Geeks
Kent, WA
03.2023 - Current
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Addressed customer concerns with suitable solutions.
  • Maintained knowledge of advances in information technology systems and applications.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Examined metrics and prepared IT project progress reports.
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Provided company users with tech support for IT problems and account maintenance.
  • Recruited, trained and supervised IT department staff.
  • Managed backup, user account and helpdesk systems.

Technical Support Engineer L1

Gradient M
Bangalore, IN
06.2020 - 03.2023
  • Providing support to the client
  • Educating customer about the product
  • Resolving the query by the customers on the product
  • Upgrading of windows OS
  • Patch installation of windows operating system and creating new setup and configuration
  • Hardware troubleshooting
  • Maintaining ticketing tools
  • Maintenance of account health
  • Maintaining Ecommerce platform
  • Handling escalation

Storage support engineer L1

Sutherland global India pvt. ltd
Bangalore
09.2019 - 02.2020
  • Providing enterprise level support to the client
  • Net app On tap storage, SolidFire
  • Active support
  • Break fix support
  • Network support
  • Creation of hard and soft zone for security on customer data center
  • Educating customer about the product
  • Resolving the query by the customers on the product
  • Upgradation, patch installation and creating new setup and RAID configuration

IT Admin/ Team leader

Elysian Aimms business solutions LLP
Bangalore
08.2017 - 08.2019
  • Providing all the services from Domain to End client
  • Researching on customer environment for cloud support service of desktop and laptop, assistance to the agents technical floor support and maintenance of a team maintaining of assets maintenance of storage like SAN, NAS, DAS
  • Hard zoning and soft zoning of storage maintenance of storage architecture

Service Engineer/Desktop Support engineer

Sumo Technologies pvt. ltd.
Bangalore
06.2016 - 12.2016
  • Handling escalations
  • Identifying hardware and software solutions
  • Maintenance of network

Technical Support Engineer

AMR TECHNOLOGIES
Bangalore
01.2013 - 01.2015
  • Voice and non-voice queries
  • Maintenance of ticketing tool
  • Marinating monthly backup of server
  • Service of desktop, laptop, servers and workstation
  • Handling AD and CCTV surveillance.

Education

BCom -

GITAMS, Andhra Pradesh
11.2019

12th -

NIOS, Bangalore
03.2015

SSLC -

SSM, Bangalore
03.2011

Skills

  • PC Hardware
  • Networking
  • Desktop Operating System
  • Server Operating System
  • Cloud computing
  • Service of desktop, laptop, servers, workstation and graphic cards
  • Installing and configuring hardware and software
  • Diagnosing and repairing faults
  • Quick learner
  • Data Analysis
  • Inventory Management
  • Production
  • Program Administration
  • MS Office
  • Project Management
  • Customer Relationship Management (CRM)
  • Staff Development
  • Troubleshooting and Problem Solving
  • Inventory Control
  • Willpower

Personal Information

Date of Birth: 08/16/95

Hobbies and Interests

  • Playing Football
  • Researching on new technologies
  • watching movies.

Languages

English
Professional
Telugu
Professional
Hindi
Limited

Timeline

Operations Manager

My Technology Geeks
03.2023 - Current

Technical Support Engineer L1

Gradient M
06.2020 - 03.2023

Storage support engineer L1

Sutherland global India pvt. ltd
09.2019 - 02.2020

IT Admin/ Team leader

Elysian Aimms business solutions LLP
08.2017 - 08.2019

Service Engineer/Desktop Support engineer

Sumo Technologies pvt. ltd.
06.2016 - 12.2016

Technical Support Engineer

AMR TECHNOLOGIES
01.2013 - 01.2015

BCom -

GITAMS, Andhra Pradesh

12th -

NIOS, Bangalore

SSLC -

SSM, Bangalore
Lohith Thaluru