Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Loic Biaba

Euless

Summary

Detail-oriented and bilingual professional with a Bachelor’s degree in Computer Science and diverse experience across software engineering, customer service, logistics, and risk analysis. Proven ability to adapt quickly across industries. Skilled in Java, JavaScript, SQL, and Linux, with a strong foundation in analytical problem-solving, technical support, and high-volume claim review. Fluent in French and English, with a commitment to delivering accurate, efficient, and customer-focused service.

Overview

2026
2026
years of professional experience

Work History

Sortation Associate

Amazon Fulfillment Center

Risk Prevention Analyst

Likewize.
12.2023 - Current
  • Investigate escalated insurance claims and documentation concerns for potential fraud, misuse, or policy violations
  • Analyze claim histories and usage patterns to identify inconsistencies or high-risk behavior
  • Review internal systems (e.g., CRM, claim logs, device histories) to validate reported information against actual device activity and account status
  • Collaborate with Corporate Care, Claims, and Compliance teams to resolve complex issues within service level agreements (SLAs)
  • Document findings with clarity and accuracy, escalating confirmed fraud or misrepresentation cases when appropriate
  • Apply standard operating procedures (SOPs) to assess coverage eligibility and ensure consistent decision-making
  • Provide recommendations for procedural improvements or risk flags based on emerging trends

Corporate Care Advisor

Likewize.
03.2023 - 12.2023
  • Provided frontline support for corporate accounts and partners in the mobile device insurance program
  • Assisted customers with filing claims, understanding coverage, and resolving device protection inquiries
  • Handled escalated requests from internal departments (Client Operations) and external clients with professionalism and urgency
  • Interpreted policy terms and conditions to determine eligibility for claim approvals
  • Researched device histories and account records to support claim decisions
  • Accurately documented case notes and resolutions in the system to maintain service traceability
  • Communicated via phone and email to ensure prompt and clear resolutions, often under tight deadlines

Software Engineering Intern

Revature (Remote Internship)
11.2022 - 01.2023
  • Completed an intensive training program focused on full-stack software development, including Java, JavaScript, SQL, and web frameworks
  • Developed and tested web applications using Agile methodologies and best coding practices
  • Designed database schemas and wrote SQL queries to manage and retrieve application data
  • Participated in daily stand-ups, code reviews, and collaborative programming exercises
  • Gained experience with tools such as Git, Eclipse, Visual Studio Code, and REST APIs
  • Implemented front-end functionality using HTML, CSS, and JavaScript frameworks
  • Practiced debugging, unit testing, and code optimization for real-world development scenarios

Inventory Control Specialist

XPO Logistics
12.2019 - 04.2021
  • Monitored and maintained accurate inventory levels across multiple warehouse zones
  • Performed cycle counts, audits, and reconciliations to ensure inventory accuracy and compliance with client requirements
  • Investigated inventory discrepancies, identified root causes, and coordinated corrective actions
  • Used warehouse management systems (WMS) to track inventory movement and process adjustments
  • Communicated with receiving, shipping, and operations teams to align inventory accuracy with daily workflow
  • Maintained detailed records of inventory activity for reporting and performance analysis
  • Adhered to safety protocols and supported warehouse organization and efficiency initiatives

Education

Bachelor of Science - Computer Science

University of KwaZulu-Natal
Durban, South Africa
06-2015

Skills

  • Microsoft Office Suite: Proficient in Word, Excel, Outlook
  • Languages: Fluent in French and English
  • Programming & Technical Skills: Java, JavaScript, SQL, Linux (command line & scripting)

Languages

French
Native or Bilingual

Timeline

Risk Prevention Analyst

Likewize.
12.2023 - Current

Corporate Care Advisor

Likewize.
03.2023 - 12.2023

Software Engineering Intern

Revature (Remote Internship)
11.2022 - 01.2023

Inventory Control Specialist

XPO Logistics
12.2019 - 04.2021

Sortation Associate

Amazon Fulfillment Center

Bachelor of Science - Computer Science

University of KwaZulu-Natal

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