Loic Wiraghan
Summary
Dedicated professional with strong customer service skills and a focus on team collaboration. Experienced in developing personalized care plans and enhancing client satisfaction through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Assistant Shop Manager
Ultimate Brading
Woodlawn, Maryland
10.2023 - 08.2025
- Oversaw daily shop operations, ensuring efficient workflow and high levels of customer satisfaction through effective management.
- Trained and supervised staff in customer service and product knowledge, enhancing team capability to meet customer needs.
- Resolved customer inquiries and issues to ensure satisfaction and loyalty.
- Trained new staff on proper cash handling procedures and store policies.
- Assisted in daily shop operations and inventory management for Ultimate Branding, contributing to organized stock levels and smooth operations.
Direct Support Professional
Center for Social Change
Windsor Mill, Maryland
05.2024 - Current
- Supported individuals with daily living activities and personal care.
- Collaborated with team members to develop personalized support plans that enhanced individual client care.
- Monitored behaviors, documented observations, and reported changes to supervisor to maintain continuity of care.
- Communicated with families to ensure understanding of client needs and progress, fostering better support at home.
Education
Associate of Science - Computer Science
The Community College of Baltimore County
Catonsville, MD05-2027
Skills
- Behavioral support
- Client advocacy
- Behavioral observation
- Project management
- Problem solving
- Team collaboration
Education and Training
other
Languages
French
Timeline
Direct Support Professional
Center for Social Change
05.2024 - Current
Assistant Shop Manager
Ultimate Brading
10.2023 - 08.2025
Associate of Science - Computer Science
The Community College of Baltimore County