Loida Nolasco
Clermont,FL
Summary
Results-driven professional with expertise in customer account management, focusing on effective communication and problem resolution. Committed to enhancing customer satisfaction and minimizing delinquencies through attention to detail and time management.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Payroll and Collection Representative/Executive Assistant to the Chief Executive Officer
Audio Visual Nation LLC
Orlando, FL
12.2024 - Current
- Managed customer accounts to facilitate timely payments and minimize delinquencies.
- Processed inbound and outbound communications regarding payment reminders and account inquiries.
- Resolved billing discrepancies through effective customer communication and problem-solving techniques.
- Utilized collection software to track payments, manage accounts, and update records efficiently.
- Maintained detailed documentation of all interactions and transactions for compliance purposes.
Bank Officer
Major Banks in the Philippines
Manila, Philippines
02.1994 - 06.2014
- Managed customer accounts, ensuring compliance with banking regulations and internal policies.
- Facilitated loan processing by gathering documentation and conducting credit assessments.
- Enhanced customer satisfaction through effective resolution of inquiries and issues.
- Implemented process improvements to streamline account opening procedures, reducing turnaround time.
- Analyzed financial reports to identify trends, contributing to informed decision-making strategies.
- Fostered relationships with clients, enhancing loyalty and promoting cross-selling of banking services.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Fostered a positive work environment among team members through effective communication and collaboration practices.
- Streamlined operations for improved efficiency by implementing new banking procedures and policies.
- Represented bank at community events to establish strong ties and promote business.
Education
Bachelor of Science - AB Management Major in Human Resource Management
Dela Salle University
Manila, Philippines01-1992
Skills
- Team player
- Goal oriented
- Team collaboration
- Mathematics skills
- Data entry
- Debt negotiation
- Active listening
- Decision-making
- Relationship building
- Sales experience
- Goals and performance
- Risk management
- Records management
- Bookkeeping
- Financial statements expertise
- Payment posting
- Mortgage banking and analysis
- Stress management techniques
- Insurance policies
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
Accomplishments
- Planned corporate meetings, lunches and special events for groups of 10 or more employees.
- Prepared and distributed payroll for staff of 1000 (freelancers) direct reports.
- Documented and resolved Collection issues which led to Zero Problems.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Sales and Marketing Backgrounds.
Certification
- Sales Essentials Certificate
- Sales Manager Certificate
- Bank counterfeit training
- Various Bank Development training/s.
- Relationship Manager training.
Languages
English
Full Professional
Filipino/Tagalog
Full Professional
Timeline
Payroll and Collection Representative/Executive Assistant to the Chief Executive Officer
Audio Visual Nation LLC
12.2024 - Current
Bank Officer
Major Banks in the Philippines
02.1994 - 06.2014
Bachelor of Science - AB Management Major in Human Resource Management
Dela Salle University