Lois Cain
Alpha,MN
Summary
With a proven track record at Avera Holy Family Hospital, I excel in delivering compassionate care and clinical judgment, significantly enhancing patient satisfaction. Expert in medication administration and emergency response, my mentorship has uplifted nursing staff retention. My dedication is reflected in continuous professional development, including TNCC, ENPC, ACLS and PALS certifications, underscoring my commitment to excellence in nursing.
Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
35
35
years of professional experience
Work History
RN, Emergency Department/Resource Nurse
Avera Holy Family Hospital
01.2004 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions in ER and on Med/Surg.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patient and families, providing emotional support while addressing concerns or questions about care plans.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients and families to facilitate clear communication regarding treatment options and progress updates.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health. Such as maintaining the fluid restriction or glucose level.
- Provided emotional support to patients and their families.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new nurses in proper techniques and procedures, and safety protocols as specified in our policy.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided emotional support to patients during challenging times, attempting to foster a sense of trust and rapport that contributed to better overall wellbeing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing. TNCC, ENPC, PALS, NRP, ACLS, BLS.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Oversaw delivery of care for patients on medical-surgical unit and ER providing direct care, delegating nursing assignments and supervising team comprised of nurses, paramedics, LPNs, patient care technicians.
EMS Instructor
Minnesota West Community and Technical College
09.2004 - 04.2013
- Conducted regular skills testing for students, providing constructive feedback on areas needing improvement.
- Introduced scenario-based learning activities that increased student confidence in handling real-world emergencies effectively.
- Delivered clear explanations of complex medical concepts, enabling students to grasp essential information quickly.
- Consistently received high satisfaction ratings from students on post-course evaluations, reflecting effective instructional techniques.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Contributed to the development of EMS training materials, including manuals, videos, and online resources.
Bank Teller/Secretary
Farmers and Merchants State Bank of Alpha
10.1989 - 07.2008
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Associate of Science - Nursing
Iowa Lakes Community College
Emmetsburg, IA12.2008
Skills
- Basic Life Support
- Clinical judgment
- Compassion and Empathy
- Discharge Planning
- Medication and IV administration
- Pediatric Advanced Life Support
- Advanced Cardiac Life Support (ACLS) certification
- Performing EKGs
- IV setup
- Lab result interpretation
- Call triaging
- Personal care needs
- Coordinating referrals
- Proper catheter insertion/removal
- Emergency Procedures, TNCC, ENPC
- Emergency Care
- Telemetry monitoring
- Taking vitals
- HIPAA Education
- Licensed RN in Iowa and MInnesota
Timeline
EMS Instructor
Minnesota West Community and Technical College
09.2004 - 04.2013
RN, Emergency Department/Resource Nurse
Avera Holy Family Hospital
01.2004 - Current
Bank Teller/Secretary
Farmers and Merchants State Bank of Alpha
10.1989 - 07.2008
Associate of Science - Nursing
Iowa Lakes Community College
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