Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lois Kinder

Monrovia,MD

Summary

Veteran police professional staff member with over 22 years of experience in station, training academy and communications center operations. Able to work well in fast paced high stress environment. Diligent, dedicated and respectful attitude when communicating with citizens, sworn staff and other police personnel at the local and state levels. Dedicating to providing the best services in any position. Quick learner of programs and procedures within divisional departments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Police Services Aide (PSA)

Montgomery County Police Department
Gaithersburg, MD
01.2024 - Current
  • Answer telephones, direct calls, and take messages.
  • Greet visitors and handle questions and provide necessary information and/or direct to appropriate staff
  • Disperse reports and property to citizens upon request
  • Sort and distribute incoming mail, dispersing to appropriate departments and personnel
  • Process officer requests for tows, computer inquiries, county and state roads requests
  • Assist command staff and officers as requested

Office Services Coordinator (OSC)

Montgomery County Police Department
Gaithersburg, MD
03.2017 - 01.2024
  • Performed data entry of course/class information, training records, and personnel updates
  • Updated and maintained current and accurate records in multiple databases
  • Received room/venue requests, maintained multiple classroom calendars, checked for and resolved any scheduling conflicts
  • Handles a variety of inquiries and requests through multiple emails accounts
  • Facilitated the application process for retired officers for LEOSA qualifications and issued ID cards upon completion of qualification
  • Served as department liaison to multiple County departments as well as outside vendors and coordinated requests for technology and facilities for repairs and maintenance
  • Served as agency representative/training coordinator to the Maryland Police and Correctional Training Commission (MPCTC) which included registration for department employees to attend classes, coordinated and maintained all MPCTC certified instructional statuses for employees, approved program submissions from academy staff and submitted to MPCTC for approval,verified officer state certification statuses and distribution of certification cards
  • Assisted entry-level unit with preparations for incoming recruit classes, maintained recruit scores and calculated class rank, acted as liaison with other police department, sheriff's office and fire marshals designated training coordinators, planned and organized graduation events to include County Executive and County Council notifications, invitation and follow up with order of events and script for speakers to follow.
  • Prepared and coordinated for archiving of older academy records
  • Attended and documented supervisor staff meetings, distribution of minutes to staff
  • Custodian of records for all MPIA record requests
  • Provided scheduling support for the Director's calendar
  • Prepared memos as requested by the Director and Deputy Director

Public Safety Communications Supervisor/Specialist

Montgomery County Police Department
Gaithersburg, MD
10.2001 - 03.2017
  • Directed and supervised team of 15 plus employees in daily operations. Supported dispatchers and calltakers with requests and customer service complaints from citizens.
  • Coached staff members to develop long-term career goals.
  • Coordinated employee schedules according to shift changes, last minute call outs and availability.
  • Maintained positive working relationship with fellow staff, managements, command staff, officers and other department agencies within the County and State.
  • Answered and triaged 911 calls for service, transferring to correct entity and ascertaining information to determine type and priority of call.
  • Dispatched police and fire rescue personnel to calls for services.
  • Maintained NCIC and Ejustice certifications.
  • EPD, EMD, EFD, CPR/AED certified.
  • Wrote subordinate yearly ratings.
  • Assisted with SOP creation and updates.

Education

Some College (No Degree) - Business Management

Montgomery College
Rockville, MD

Skills

  • Office Administration
  • Mail Handling
  • Database and Group Management
  • File Maintenance
  • Meeting Planning
  • Data Entry
  • Call Handling
  • Event Preparation and Planning
  • Supply Management
  • Administrative Support
  • Clerical Support
  • Scheduling
  • Business Writing
  • Calendar Management
  • File Organization
  • Technical Support
  • Relationship Building
  • Front Office Management
  • Proficient in Word, Excel and Powerpoint

Certification

  • MPCTC Police Academic Instructor
  • NCIC certification

References

References available upon request.

Timeline

Police Services Aide (PSA)

Montgomery County Police Department
01.2024 - Current

Office Services Coordinator (OSC)

Montgomery County Police Department
03.2017 - 01.2024

Public Safety Communications Supervisor/Specialist

Montgomery County Police Department
10.2001 - 03.2017

Some College (No Degree) - Business Management

Montgomery College
  • MPCTC Police Academic Instructor
  • NCIC certification

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Lois Kinder