Lois Porter
McLean,VA
Summary
Detail-oriented barista with a proven record in delivering exceptional customer experiences. Skilled in beverage preparation and team collaboration, committed to enhancing customer satisfaction and fostering loyalty.
Overview
26
26
years of professional experience
Work History
Barista
BROCK INC
Tysons Corner, VA
05.2024 - 09.2026
- Prepared high-quality beverages following established recipes and procedures.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and other equipment to produce specialty drinks consistently.
- Assisted in training new team members on coffee preparation techniques and customer engagement.
- Collaborated with team members to optimize workflow during peak hours for timely service delivery.
- Implemented inventory management practices to track supplies and reduce waste effectively.
- Enhanced customer experience through personalized interactions, fostering repeat business opportunities.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
Barista
Verizon
Herndon, VA
12.2015 - 01.2016
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Starbucks
Tysons Corner, VA
03.2001 - 05.2010
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
High School Diploma -
Jhonson
Washington/DD05-1989
No Degree - BASCI
CAUSTA COLLAGE
San Luis Obispo, CA01-2000
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
BROCK INC
05.2024 - 09.2026
Barista
Verizon
12.2015 - 01.2016
Barista
Starbucks
03.2001 - 05.2010
No Degree - BASCI
CAUSTA COLLAGE
High School Diploma -
Jhonson