Lojain Farghal
Allen
Summary
Adaptable Customer Experience Specialist with proven expertise in team coordination and service standard enhancement. Strengthened customer relationships and contributed to business growth through effective merchandising strategies in retail settings. Aiming to leverage these skills to drive team success and elevate customer satisfaction in a new field.
Overview
3
3
years of professional experience
Work History
Team Leader
Ever Taste
Plano, TX
03.2025 - Current
- Coordinated schedules to ensure adequate coverage during peak hours, improving service delivery.
- Assisted in resolving customer inquiries and complaints, fostering positive customer relationships.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Worked closely with management to improve workflow and prepare for business expansion.
- Managed opening and closing responsibilities.
Online Personal Shopper
Walmart
Frisco, TX
08.2024 - 03.2025
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Apparel Associate
Dicks Sporing Goods
Allen, TX
03.2023 - 04.2024
- Assisted customers in selecting appropriate apparel for their needs
- Maintained merchandise presentation standards to enhance store aesthetics
- Processed transactions accurately and efficiently at point-of-sale terminals
- Collaborated with team members to ensure stock levels met customer demand
- Implemented visual merchandising strategies to optimize product visibility
- Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science -
Collin County Community College
Plano, TX12-2027
Skills
- Team Management
- Customer Engagement
- Customer satisfaction
- Quality Improvement
- Conflict resolution
- Inventory Management
- Product Knowledge
- Fast-Paced Environment
- Flexible Schedule
Languages
Arabic
Elementary
Timeline
Team Leader
Ever Taste
03.2025 - Current
Online Personal Shopper
Walmart
08.2024 - 03.2025
Apparel Associate
Dicks Sporing Goods
03.2023 - 04.2024
Associate of Science -
Collin County Community College