Loka Sweet
Kalamazoo,MI
Summary
Motivated Team member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Asset Protection Associate
Meijer
01.2023 - Current
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Warehouse Worker
Mall City Containers
11.2021 - 01.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Adhered to company policies regarding attendance punctuality, contributing to a positive work culture and team cohesion.
Crew Member
McDonald's
01.2018 - 01.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Education
High School Diploma -
MVCA
6830 School St, Cincinnati, OH 4524406.2018
Skills
- Customer Support
- Critical Thinking
- Conflict Resolution
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Food Running
- Food safety understanding
- Food safety practices
- Table Bussing
- Dining area maintenance
Timeline
Asset Protection Associate
Meijer
01.2023 - Current
Warehouse Worker
Mall City Containers
11.2021 - 01.2023
Crew Member
McDonald's
01.2018 - 01.2020
High School Diploma -
MVCA