Lokesh Lakshmipathy
Technical Architect
Dalton,GA
Summary
Dynamic IT infrastructure professional with over 15 years of experience in managing data center operations, specializing in server administration, hardware lifecycle management, and infrastructure monitoring. Expertise in driving efficiency and optimizing performance through effective cross-functional collaboration, resulting in enhanced operational reliability. Proficient in implementing innovative solutions that align with organizational goals and foster continuous improvement. Committed to leveraging technical acumen and leadership capabilities to contribute to the success of progressive teams in a fast-paced environment.
Overview
19
19
years of professional experience
1
1
Certification
3
3
Languages
Work History
Associate Consultant
TCS
11.2015 - Current
- Monitored and maintained physical servers, storage arrays, UPS systems and environmental controls using Dell OpenManage Enterprise (OME), DCIM platforms and SolarWinds
- Performed hardware lifecycle management including installations, upgrades and decommissions with full asset traceability and compliance documentation
- Executed BIOS, firmware, and driver updates across server infrastructure to maintain patch compliance and improve system stability
- Diagnosed and replaced failed components (HDDs, SSDs, DIMMs, power supplies, RAID controllers) in coordination with hardware vendors
- Conducted iDRAC resets, RAID configuration, and operating system deployments across Dell PowerEdge and VxRail infrastructure
- Led deployment of Dell VxRail HCI, PowerEdge, PowerStore and PowerFlex platforms, consolidating virtual environments (VMware ESXi, Microsoft Hyper-V) and migrating virtual machines
- Reduced annual server warranty costs by 50% through proactive asset tracking, warranty optimization, and lifecycle refresh strategies
- Created and executed refresh plans for end-of-life (EOL) hardware based on inventory analysis and performance metrics
- Managed CMDB and asset inventory in ServiceNow and DC Track, ensuring accurate hardware lifecycle and configuration records
- Planned and executed scheduled maintenance windows, collaborating with stakeholders to minimize operational impact
- Responded to incidents and outages; performed root cause analysis (RCA) and implemented long-term corrective actions
- Configured and maintained Active Directory user accounts, group memberships and permissions as part of access control procedures
- Maintained cable management, rack layouts and equipment labeling to support organized data center environments
- Submitted infrastructure design documentation for Dell PowerStore, PowerEdge, and VxRail deployments
- Generated system performance and compliance reports; supported internal audits and SOX regulatory requirements
- Ensured security compliance by enforcing physical and logical access controls and maintaining power/cooling thresholds
- Provided end-user support for hardware issues, data migrations, and system upgrades via ticketing systems (ServiceNow)
- Facilitated collaboration across teams by sharing operational insights and participating in cross-functional infrastructure projects
ANALYST
Arrow Electronics
04.2013 - 10.2015
- Resolved customer inquiries and IT support issues efficiently, enhancing service quality
- Served as shift lead during supervisor absences, ensuring uninterrupted operations
- Escalated critical incidents to support teams for thorough tracking until resolution
- Monitored incident and change request tickets to ensure timely resolutions
- Consistently surpassed individual performance metrics and achieved service targets
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
SYSTEMS ENGINEER
Wipro Technologies
07.2010 - 03.2013
- Resolved customer issues via phone, remote, and onsite support for third-party IT services
- Troubleshoot hardware/software problems and monitored critical system interfaces for performance
- Stepped in as shift lead, ensuring smooth operations and service continuity
- Worked with L2/L3 teams to resolve deployment and interface issues
- Maintained records from review meetings and tracked incidents and change requests to closure
SENIOR SUPPORT ENGINEER
CSS Corp
12.2008 - 06.2010
- Delivered end-to-end technical support for users across UK, US, Australia, and Canada
- Configured and troubleshoot network devices, including printers, routers, and access points
- Implemented technical solutions to resolve customer issues and enhance satisfaction
- Documented technical issues and solutions to maintain accurate logs and track history
Member Service Representative
Indus BPO Services
02.2007 - 11.2008
- Generated sales leads for suppliers and distributors through targeted outreach and follow-ups
- Provided accurate and timely product quotations to customers
- Collaborated with design and development teams to deliver comprehensive web solutions
Education
Bachelor of Science - Mathematics
University of Madras
Chennai, India04.2006
Skills
Specialized in Dell server hardware (PowerEdge, PowerFlex, PowerStore, VxRail) and infrastructure monitoring tools (OpenManage, DCIM, SolarWinds), with strong proficiency in ITSM platforms like ServiceNow for efficient incident and change management
Certification
PRINCE2 Practitioner | Scrum Master | Product Owner/Product Manager
Visa
H1B: Active
Timeline
Associate Consultant
TCS
11.2015 - Current
ANALYST
Arrow Electronics
04.2013 - 10.2015
SYSTEMS ENGINEER
Wipro Technologies
07.2010 - 03.2013
SENIOR SUPPORT ENGINEER
CSS Corp
12.2008 - 06.2010
Member Service Representative
Indus BPO Services
02.2007 - 11.2008
Bachelor of Science - Mathematics
University of Madras