Lokesh C Dinesh

As a team lead, below are my roles and responsibilities:

• Involve myself in meetings with project stakeholders to understand and analyze the new requirements.
• Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
• Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
• Conduct monthly reviews with downstream teams to enhance the experience for customers, generating a root cause report.
• Implemented internal auditing practices to create standards and statutory obligation compliance reports.
• Recommended improvements to systems and procedures for increased productivity.

• Performed troubleshooting of post-release software faults to support live service and installed software patch design.
• Evaluated existing systems against customer needs to determine best fit solution or modifications needed.
• Involved in analyzing the production issues using the tools recommended by the client, and identifying the root cause, working with the respective teams for the fixes.
• Triage the production issues using XML, HTML, CSS, or Tealeaf, Splunk, and work with AT&T Business Solutions Dev team and backend system dev teams to fix them within SLA.

• Design test plans, scenarios, scripts, or procedures in HP ALM/Quality Centre for manual testing, sanity, and regression testing.
• Create or maintain databases of known test defects and support Iconic Launch (Apple launch) testing.
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Write test cases for automation testing using Selenium and the automation tool fabricated by Tech Mahindra.
• Provide businesses with proactive enhancements to improve user experience and to overcome roadblocks.