Lokman Aaron Hampton
Southfield,MI
Summary
Highly motivated Salesforce Administrator with over four years of experience successfully implementing and managing Salesforce solutions for diverse industries. A proven track record of configuring Salesforce to meet unique business needs, streamline workflows, and enhance user productivity by 20%. Adept at providing exceptional user support, resolving inquiries efficiently to foster positive user experiences. Possess a passion for leveraging expertise in Salesforce Lightning Experience to contribute to Wex's continued success in the Financial technology sector.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Salesforce Consultant
CANDID IT LLC
01.2022 - Current
- Led successful CRM implementations for various clients, configuring Salesforce to meet specific business objectives and enhance user workflows (e.g., implemented custom objects and workflows to automate manual lead qualification processes, resulting in 20% increase in lead conversion rates)
- Provided exceptional user support, resolving inquiries efficiently and fostering positive user experience (mention specific metrics if available, e.g., reduced average resolution time by 15%)
- Partnered with stakeholders to translate business requirements into actionable Salesforce configurations.
Salesforce Administrator
Clyde
04.2022 - 02.2023
- Managed and maintained complex Salesforce environment for global organization, ensuring system reliability and optimal performance (e.g., implemented automated data backups and conducted regular system health checks)
- Enhanced user adoption by 20% through comprehensive training programs and ongoing support, leading to improved data quality and reporting accuracy.
Salesforce Administrator
Amrock (Financial Services - Mortgage & Title Industry)
02.2020 - 04.2022
- Increased Salesforce user satisfaction by 20% through effective implementations, streamlined workflows, and robust data integrity practices
- Demonstrated talent for driving efficiency and innovation in financial tech
- Onboarding and User Management: Streamlined user provisioning by creating custom profiles and permission sets for various departments (e.g., Loan Originators, Processors, Underwriters)
- This ensured each team had access to appropriate data and functionality within Salesforce
- Workflow Automation: Designed and implemented process builder flows to automate repetitive tasks, saving significant time for different teams
- For example, created flow that automatically triggered email notifications to key stakeholders upon loan application submission, reducing manual communication efforts.
Education
Bachelor of Science - Mechanical Engineering Technology
Lawrence Technological University
Southfield, MI01.2006
Associate of Science - Manufacturing Engineering Vehicle Design
Macomb Community College
Warren, MI05.2001
Skills
- Salesforce Configuration & Administration (Sales Cloud, Service Cloud)
- Salesforce Lightning Experience
- Data Management & Reporting
- System Maintenance & Troubleshooting
- Excellent Communication (Written & Verbal)
- User Training
- Stakeholder Management
- Time Management
- Adaptability
Certification
- Salesforce Associate Certification
- Salesforce Administrator Certification (ADM-201)
- AI Force GPT Specialist Certification
- Salesforce Trailhead Ranger (146 Badges) | 10/2019 - Present
Affiliations
- Talent Stacker
- AI Force
Timeline
Salesforce Administrator
Clyde
04.2022 - 02.2023
Salesforce Consultant
CANDID IT LLC
01.2022 - Current
Salesforce Administrator
Amrock (Financial Services - Mortgage & Title Industry)
02.2020 - 04.2022
Bachelor of Science - Mechanical Engineering Technology
Lawrence Technological University
Associate of Science - Manufacturing Engineering Vehicle Design
Macomb Community College
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