Lola Boboeva
Fairfax
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Office Manager
Fairfax County Neighborhood And Community Service
2022.12 - Current
- Conducts new employee orientation within assigned agency, including notifying employees of Period of Initial Eligibility and the importance of compliance;
- Counsels employees on basic benefit questions;
- Uses Human Capital Management Enterprise Resource Planning system regularly to process departmental HR transactions;
- Updates job descriptions using information obtained from employee, supervisor, evaluations and samples;
- Resolves personnel processing problems on personnel policy/procedures with interpretation from appropriate resource (e.g., DHR);
- Completes job recruitment packages including drafting advertisement language for non-professional job announcements;
- Serves as liaison between supervisor/manager and HR regarding routine personnel actions;
- Advises supervisor and provides information regarding HR policies and procedures.
- Prepares diversity report.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Delivered performance reviews, recommending additional training or advancements.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Program Assistant
Fairfax County Neighborhood And Community Services
2021.08 - 2022.12
Program Assistant
Fairfax County Health Department
2019.07 - 2021.07
Education
M.D. - Family Medicine
07.2001
Bachelor of Science - Nursing Practice
07.1994
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Training and coaching
- Administrative Oversight
- Employee Training
- Supply Management
- Staff hiring
- Conflict Management
- Report Preparation
- Event Coordination
- Facility Management
- Database Administration
- Documentation expertise
- Project Management
- Budgeting expertise
- MS Office
Languages
Russian
Native or Bilingual
Persian
Professional Working
Timeline
Office Manager - Fairfax County Neighborhood And Community Service
2022.12 - Current
Program Assistant - Fairfax County Neighborhood And Community Services
2021.08 - 2022.12
Program Assistant - Fairfax County Health Department
2019.07 - 2021.07
Medical Degree/Doctor, General Medicine Tajik Stat - M.D., Family Medicine
Tajik Medical College - Bachelor of Science, Nursing Practice
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