LOLA BOWALE
LAGOS
Summary
Results-driven and detail-oriented Business Analyst with over 10+ of experience in analyzing complex business processes, identifying improvement opportunities, and implementing strategic solutions. Demonstrated expertise in conducting comprehensive data analysis, facilitating cross-functional collaboration, and driving business growth through actionable insights. Proven ability to translate business requirements into functional specifications and successfully manage end-to-end project lifecycles.
Overview
12
12
years of professional experience
Work History
Business Analysis Manager
Providus Bank
06.2021 - Current
- Creating dashboards to monitor and track key performance indicators.
- Generating standard and custom reports to provide insights into business performance. e.g. the monthly Strategy Performance Report.
- Optimizing data access and storage to improve performance of analytics systems.
- Collaborating with stakeholders to identify business needs and data sources.
- Create documents with high-level requirements.
- Assist technical teams in developing the best use cases and database design.
- Organize and supervise a group of junior business analysts and product owners.
Business Analyst
Keystone Ltd
09.2019 - 06.2021
- Prepared and presented Monthly Performance Report of Branch’s performance to Executive and other stakeholders.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Drafted reports for executive management on company financial metrics to assess successes and account for deficiencies.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Conducted interviews with key business users to collect information on user requirements for the improvement of the bank's mobile application.
Relationship and Product Manager
Heritage Bank
03.2015 - 09.2019
- Managed and monitored the investment products performance for the Private Banking Group.
- Compiled product and customer data to generate informed profit projections.
- Managed the rollout of MasterCard Black Card (Bank’s Infinite card) in the bank in 2012 by serving as the product manager for the project.
- Managed product demonstrations, testing and testimonials for the Private Banking Group.
- Directed planning and budgeting efforts with other internal stakeholders.
- Participated in collaborative efforts to bring the bank's products to market.
- Analyzed metrics to measure product performance.
- Conducted market research to identify new opportunities and target markets.
Product Owner
Heritage Bank
04.2013 - 03.2015
- Collaborated with the product team during ‘The Innovator Program’ at the bank in 2020.
- Reduced business revenue losses by re-designing loan recovery processes which led to the loan recovery of approximately N200million in 2019.
- Participated in staff meetings to discuss innovative strategies to improve services and processes.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Business Analyst Intern
Access Bank Plc
03.2011 - 04.2013
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Created and maintained databases to track High Network customer's discussions and preferences for accurate, updated records.
- Prepared product utilization reports used by Account Managers to evaluate their performance against set Key performance Indices.
- Collaborated with finance department to uncover revenue efficiencies among to High Networth clients to maximize opportunities to up-sell products and services resulting in increased revenue of 10% during the period.
Education
Bachelor of Science - Accounting
Redeemer's University, Nigeria
NigeriaAccounting
Associate, Institute of Chartered Accountants of Nigeria (ICAN)
Business Analysis
Hibreed Station Inc
Vancouver, British Columbia 2023
Skills
- Atlassian JIRA
- Workflow Processes
- Work Organizing and Prioritizing
- Interpersonal Skills
- Communication Skills
- Conflict Resolution Skills
- Critical thinking
- SWOT Analysis
- Business Requirements
- User Acceptance Testing (UAT)
Learning,writing,Extreme sports and travelling
I am a continuous learner with an adventurous spirit.
Timeline
Business Analysis Manager
Providus Bank
06.2021 - Current
Business Analyst
Keystone Ltd
09.2019 - 06.2021
Relationship and Product Manager
Heritage Bank
03.2015 - 09.2019
Product Owner
Heritage Bank
04.2013 - 03.2015
Business Analyst Intern
Access Bank Plc
03.2011 - 04.2013
Bachelor of Science - Accounting
Redeemer's University, Nigeria
Accounting
Associate, Institute of Chartered Accountants of Nigeria (ICAN)
Business Analysis
Hibreed Station Inc
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