Lola Coy
Red Bud,IL
Summary
Dynamic Shift Leader at Scooters Coffee Shop with a proven track record in team motivation and problem-solving. Enhanced workflow efficiency through process improvements, boosting sales with effective upselling techniques. Strong communicator, adept at fostering relationships and ensuring customer satisfaction while maintaining high standards of service and safety.
Overview
2026
2026
years of professional experience
Work History
Shift Leader
Scooters Coffee Shop
2023 - 2026
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Resolved customer inquiries and complaints promptly, enhancing overall guest experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
House Cleaner
Clements Cleaning
08.2025 - 12.2025
- Cleaned residential spaces, ensuring high standards of cleanliness and organization.
- Utilized industry-standard cleaning products and equipment for effective results.
- Assessed client needs to provide tailored cleaning solutions and services.
- Maintained inventory of cleaning supplies, ensuring availability for all tasks.
- Implemented process improvements that enhanced service delivery and reduced time spent per task.
- Coordinated with clients to address concerns promptly, fostering strong customer relationships.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Waitress/cook
The Burnt End Brew and Que
03.2024 - 02.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance service flow during peak hours.
- Collaborated with kitchen staff to coordinate timely food delivery and special requests for guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards at all times.
- Assisted in training new waitstaff on menu knowledge, service protocols, and customer engagement techniques.
- Handled cash transactions accurately, processing payments while maintaining detailed records of sales.
- Resolved customer complaints swiftly, enhancing overall dining experience and fostering positive relationships.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Babysitter
For the Comte Family
03.2021 - 08.2023
- Supervised children's activities, ensuring safety and engagement throughout playtime.
- Developed and implemented age-appropriate educational games and crafts.
- Collaborated with parents to establish routines and discipline strategies.
- Assisted with homework and provided guidance on school projects.
- Organized outdoor activities, fostering physical development and teamwork skills.
- Adapted to children's individual needs, enhancing overall caregiving experience.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Education
High School Diploma -
Homeschooled
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Multitasking under stress
- Great with babies/kids
Timeline
House Cleaner
Clements Cleaning
08.2025 - 12.2025
Waitress/cook
The Burnt End Brew and Que
03.2024 - 02.2025
Babysitter
For the Comte Family
03.2021 - 08.2023
Shift Leader
Scooters Coffee Shop
2023 - 2026
High School Diploma -
Homeschooled