Lola Dawson
Valley,Alabama
Summary
Resourceful Inbound Call Center Representative recognized for high productivity and efficiency in task completion. Excel in customer service, problem-solving, and communication skills. Navigate complex customer inquiries with ease and maintain calm under pressure. Bring empathy, active listening, and patience to every interaction, ensuring customer satisfaction and support.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Inbound Call Center Representative
Edfinancial Services
Montgomery, AL
09.2023 - Current
- Managed inbound customer inquiries regarding loan services and payment options.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Provided accurate information to customers using internal databases and call scripts.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated customers on financial literacy topics related to loans and repayments.
- Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships.
- Reviewed and assisted with escalated issues submitted by other agents.
- Assisted agents during calls by resolving their issues and providing support.
IT Intern
Edfinancial Services
Knoxville, Tennessee
07.2022 - 09.2023
- Assisted in troubleshooting hardware and software issues for internal users.
- Supported team with system updates and maintenance tasks regularly.
- Managed inventory of IT equipment and tracked asset utilization.
- Collaborated on documentation of IT processes and user guides.
- Participated in daily stand-up meetings to discuss project progress.
Education
High School Diploma -
James Madison High School
Online, 08.2021 - 06.2025
Skills
- Call center operations
- High-volume calls
- Call software
- Resolving issues
- Quality control
- Financial literacy education
- Customer service
- Remote chat support
- Attention to detail
- Empathy and patience
Timeline
Inbound Call Center Representative
Edfinancial Services
09.2023 - Current
IT Intern
Edfinancial Services
07.2022 - 09.2023
High School Diploma -
James Madison High School
08.2021 - 06.2025