LOLA MARTINS

• Managed billing and invoicing processes, ensuring accuracy, timeliness, and compliance with internal procedures
• Supported partners and internal stakeholders with billing inquiries, documentation, and issue resolution
• Supported month-end billing activities and follow-up
• Maintained and tracked billing records, invoices, and supporting documentation
• Assisted with invoice reconciliation and follow-up on outstanding items
• Utilized Microsoft Excel to track billing data, organize records, and support reporting needs
• Ensured confidentiality and accuracy when handling financial and client-related information
• Provided responsive, high-quality service while managing multiple priorities and deadlines

Multiple Client Assignments

• Provided administrative, customer service, data entry, and reception support across multiple professional services organizations
• Supported billing-adjacent administrative processes, documentation, and record management
• Maintained accuracy and confidentiality while working in fast-paced, client-facing environments
• Adapted quickly to new systems, procedures, and team expectations across short- and long-term assignments

Client Companies: GRI/Oracle, Intertek, Cannon, Shared Services, Whitehat Security, Cintas

• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Maintained a clean reception area, including lounge and associated areas.
• Organized all new hire, security and temporary paperwork.
• Compiled company information and related material and distributed it to candidates.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.

• Supported billing-adjacent administrative processes, recordkeeping, and documentation
• Coordinated logistics and materials for board meetings and staff meetings
• Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
• Provided consistent client-facing service with attention to accuracy and confidentiality