LOLA ORIFJONOVA

CLUB MONACO

Natick, MA

04.2022 - Current

Recommended products to customers, enhancing engagement and brand loyalty.
Analyzed customer needs and interests, determining appropriate products.
Maximized sales opportunities, remaining focused on goals and expectations.
Engaged in sales call activities to prospective customers, exploring and presenting solutions.
Supervised daily store operations and maintained high standards of customer service.
Trained new staff on product knowledge and store policies.
Managed cash handling processes and ensured accurate register operations.
Coordinated inventory management and assisted in stock replenishment efforts.
Oversaw visual merchandising to enhance product presentation and customer experience.
Resolved customer inquiries and complaints efficiently to ensure satisfaction.
Monitored staff performance and provided constructive feedback for improvement.
Performed daily cash management duties including deposits, audits.
Maintained a safe and secure environment within the store.
Managed employee attendance records and monitored adherence to policy.
Supervised cashiers during peak hours of operation.
Responded promptly to customer inquiries regarding product availability.
Resolved customer complaints in a timely manner.
Supported the Store Manager in daily operations activities as needed.
Developed strategies to increase customer loyalty and retention.
Developed effective staff schedules that maximized productivity.
Supervised bank deposits and security procedures to support store opening and closing.