Lola Reza
Ash,NC
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Experience in communication and negotiating. As well as maintaining inventory, and monitoring meetings and office work.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Barista
Starbucks
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sales Representative
D & R Motors
01.2023 - 05.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed customer accounts to secure customer satisfaction and repeat business
Education
Bachelor of Arts - Chemistry
University of North Carolina At Greensboro
Greensboro, NC05.2026
Associate of Arts - General Studies
Randolph Early College High School
Asheboro, NC05.2022
Associate of Arts - General Studies
Randolph Community College
Asheboro, NC05.2022
Skills
- Adaptable and Flexible
- Plates Presentation
- Employee Performance Evaluations
- Station Preparation
- Food Preparation and Safety
- Daily Cash Management
- Consulting with Customers
- Customer Retention Abilities
- Persuasive Negotiations
- Costuming Assistance
Certification
- Certified Public Notary 2022-2027
- Sales Training - 2023
Timeline
Barista
Starbucks
05.2023 - Current
Sales Representative
D & R Motors
01.2023 - 05.2023
Bachelor of Arts - Chemistry
University of North Carolina At Greensboro
Associate of Arts - General Studies
Randolph Early College High School
Associate of Arts - General Studies
Randolph Community College
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