LOLA RIVERA
Florence,Arizona
Summary
Experienced with educational support, assisting in development and implementation of classroom activities. Utilizes strong interpersonal skills to foster supportive and engaging learning environment. Knowledge of effective classroom management techniques and instructional support.
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Paraprofessional
Mountain Vista Academy
San Tan Valley, AZ
05.2020 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Monitored student safety during school outings, ensuring secure learning environment.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Helped teachers manage bus loading and unloading.
Customer Service Representative
Chapman Chevrolet And Isuzu
Tempe, AZ
05.2014 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Certificate - Caregiver Training Course
Arizona Medical Training
Mesa, AZ08-2010
Tempe High School
Tempe, AZ05-2005
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Teacher support
- CPR and first aid
- Customer service
- Complaint handling
- Payment processing
- File organization
- Archiving records
- Alphabetical sorting
- Student supervision
Certification
- PCHM - Personal Care Homemaker
- PCA - Personal Care Aide
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Paraprofessional
Mountain Vista Academy
05.2020 - Current
Customer Service Representative
Chapman Chevrolet And Isuzu
05.2014 - 10.2020
Certificate - Caregiver Training Course
Arizona Medical Training
Tempe High School