Lola Robins
Tooele,UT
Summary
Professional with 4 years of experience in fast-paced, customer-facing environments, known for creating positive guest experiences, staying calm under pressure, and managing competing priorities with efficiency. Experienced in resolving concerns, coordinating schedules, and working closely with teams to maintain smooth daily operations. Certified in Crucial Conversations, with strong communication, conflict-resolution, and service-recovery skills. Seeking to bring a dependable, adaptable, and hospitality-focused approach to a Flight Attendant position.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Hairstylist
Portfolio Hair Salon
Stansbury Park, UT
05.2022 - Current
- Promoted from Receptionist to hairstylist based on strong client relationships and reliability.
- Serving as a primary point of contact for clients, stylists and salon operations delivering consistent, high-quality service in a fast paced environment.
- Build long-term client relationships through attentive listening, personalized service and clear communication.
- Remain calm and effective in high-pressure, emotionally charged situations, resolving concerns with patience empathy, and a solution oriented approach.
- Coordinate appointment scheduling, cancellations, changes, and client communication for 13 stylists, keeping multiple appointment books organized and running efficiently.
- Balance constantly changing schedules, last-minute requests, cancellations, and competing customer needs in a fast-paced environment.
- Maintain front-end operations, including inventory management, back-stock ordering, organization, and day-to-day operational support.
- Consistently implement industry-standard sanitation, disinfection, chemical safety, and workplace safety procedures in accordance with state regulations.
Education
GED -
Southpoint Adult High School
Utah Labor Center Condominium, UT07-2023
Skills
- Scheduling
- Customer Service
- Conflict Resolution
- Service Recovery
- Inventory Management
- Multitasking
- Adaptability
- Communication
- Teamwork
- Problem Solving
- Cash Handling
- Hospitality
- Compliance regulations
- Emergency response planning
Certification
- Crucial Conversations through the University of Utah
Timeline
Hairstylist
Portfolio Hair Salon
05.2022 - Current
GED -
Southpoint Adult High School