Lola Torres
Saint Cloud,FL
Summary
Service and planning manager with over fifteen years of experience in leading teams to ensure project progress through effective prioritization and operational planning. Expertise in developing accurate cost estimates and fostering strong relationships with stakeholders. Proven problem-solving skills and adaptability to new challenges. Committed to supporting team success and achieving measurable results.
Overview
29
29
years of professional experience
Work History
Material Attendant
WALT DISNEY WORLD RESORT
10.2024 - Current
- Assisted Engineering and Integration Services team with order processing and issue resolution for resort engineering projects.
- Handled requisitions in Coupa, Maximo, Hot Sos, and SAP while managing warehouse tasks.
- Maintained up-to-date inventories, inspected items, and performed loading and unloading safely.
- Enhanced storage efficiency by 30% through layout redesign and introduction of new storage solutions.
- Established quality control area to reduce damage and improve operational processes.
- Achieved 99.8% order accuracy while reducing processing time by 25% using lean methods.
- Negotiated prices with suppliers to improve lead times and achieve a 20% decrease in excess inventory.
- Analyzed data to forecast demand, adjust inventory levels, and implement procedures for enhanced stock accuracy.
Behavioral Health CPT SMA (68X)
US ARMY MEDICAL COMMAND
06.2018 - Current
- Managed operations to ensure essential care for injured personnel in combat zones.
- Supervised rescue medical technicians to deliver rapid treatment in high-risk situations.
- Evaluated soldiers to provide critical health and wellness support, enhancing overall effectiveness.
- Assisted soldiers confronting mental health challenges and substance abuse related to military service.
- Oversaw maintenance, equipment accountability, and supply distribution for the battalion.
- Supported national security by executing directives from higher command efficiently.
- Enforced safety standards and upheld integrity within the unit effectively.
- Planned and evaluated company training throughout the year to improve readiness.
Carpenter Facilities Support Craftworker (FSC)
WALT DISNEY WORLD RESORT
10.2022 - 10.2024
- Conducted room inspections and replaced damaged components to ensure optimal conditions.
- Performed maintenance on HVAC units, appliances, vents, and televisions for reliable operation.
- Efficiently located parts for repairs within rooms, reducing downtime.
- Coordinated training sessions for new employees to enhance team integration.
- Managed lock repairs and reviewed daily reports to uphold operational efficiency.
- Inspected completed work for quality assurance and compliance with building codes.
- Maintained tools and equipment to ensure safety and performance during operations.
- Participated in remodeling projects to elevate guest experiences in themed areas.
Housekeeping Coordinator
WALT DISNEY WORLD RESORT
09.2021 - 01.2022
- Scheduled and assigned daily workloads to housekeeping staff for optimal efficiency.
- Conducted inspections of guest rooms and public areas, ensuring compliance with cleanliness standards.
- Managed inventory of cleaning supplies and linens, placing orders to maintain adequate stock levels.
- Resolved guest complaints regarding housekeeping services through prompt implementation of solutions.
- Trained new housekeeping staff on cleaning protocols and proper equipment usage.
- Compiled reports detailing housekeeping activities, room statuses, and staff performance for management review.
- Collaborated with maintenance department to report repairs, ensuring rooms remained in pristine condition.
Combat Engineer
US ARMY
05.2010 - 01.2018
- Manage counter-mobility operations, survivability activities, demolition, and explosives tasks.
- Handle receipt, handling, and storage of merchandise using handheld technology.
- Maintain various parts and tool inventories by organizing, entering data into inventory systems, performing physical counts, updating records, and reordering supplies when necessary.
- Develop plans and production schedules to meet mission objectives, ensure all maintenance and operational tasks are completed, keep detailed records of weapons and support systems, schedule and prioritize maintenance, and track progress.
- Place and detonate explosives.
- Perform operations such as obstacle and river route clearance.
- Set up and activate firing systems for demolition and explosives.
- Detect mines through visual inspection or mines predictor bot detectors.
Operations Manager
SOUTHERN REGIONAL MEDICAL TRAUMA CENTER
Riverdale, USA
07.2008 - 05.2010
- Achieved 20% efficiency improvement through strategic Six Sigma implementation in process redesign.
- Led team of over 90 healthcare professionals, resulting in 35% increase in employee engagement.
- Managed annual operations budget exceeding $25 million, aligning expenditures with strategic goals and saving 18%.
- Introduced telehealth services, enhancing patient compliance for 2,000 patients and increasing revenue by 25%.
- Established project management office to streamline initiatives, improving project completion rates by 15%.
- Reduced emergency room waiting times by 30% via resource management strategies.
- Negotiated supplier contracts, realizing 20% annual savings.
- Built partnerships with local healthcare providers, expanding referral network by 25%.
Combat Engineer Financial Management (MOS 1371-3400)
USMC
07.1996 - 01.2008
- Assessed military base needs to guide infrastructure development plans.
- Designed and supervised construction of compliant military facilities.
- Ensured adherence to environmental, safety, and building standards.
- Coordinated with leaders and engineers for operational requirement alignment.
- Created detailed models and diagrams for infrastructure projects.
- Reviewed facilities to recommend strategic upgrades.
- Managed budgets and timelines to ensure project efficiency.
- Documented planning processes for future maintenance reference.
Education
Master of Science - Entertainment Business Administration
Full Sail University
Florida01.2021
Bachelor of Science - Civil Engineering
University of Georgia
Athens, Georgia01.1994
Skills
- Communication skills
- Problem-solving abilities
- Analytical thinking
- Adaptability
- Team collaboration
- Engineering project management
- Leadership and oversight
- Supervisory expertise
- Operational efficiency
- Software proficiency
- Budget management
- Process improvement strategies
- Quality assurance practices
- Software development lifecycle
- Apple macOS proficiency
- Microsoft Office Suite expertise
- Visio diagramming
- Adobe Acrobat skills
- Photoshop design capabilities
- Maximo asset management
- Coupa procurement software
- SAP ERP systems
- HotSOS hospitality software
- Confluence documentation tools
- Concur travel management software
- Windows Server administration
- Unix system management
- Linux Red Hat administration
- AIX operating system expertise
- HP-UX server management
- Solaris OS knowledge
- Java programming language
- HTML web development skills
- XML data handling
- XSL transformations
- Oracle database management
- Microsoft SQL Server expertise
- Office 365 applications proficiency
- S/4 HANA ERP knowledge
Languages
English
Professional
Spanish
Professional
Timeline
Material Attendant
WALT DISNEY WORLD RESORT
10.2024 - Current
Carpenter Facilities Support Craftworker (FSC)
WALT DISNEY WORLD RESORT
10.2022 - 10.2024
Housekeeping Coordinator
WALT DISNEY WORLD RESORT
09.2021 - 01.2022
Behavioral Health CPT SMA (68X)
US ARMY MEDICAL COMMAND
06.2018 - Current
Combat Engineer
US ARMY
05.2010 - 01.2018
Operations Manager
SOUTHERN REGIONAL MEDICAL TRAUMA CENTER
07.2008 - 05.2010
Combat Engineer Financial Management (MOS 1371-3400)
USMC
07.1996 - 01.2008
Master of Science - Entertainment Business Administration
Full Sail University
Bachelor of Science - Civil Engineering
University of Georgia