Lola Turner

-Query and analyze over 100 reports, identifying system errors, data discrepancies, and trends, ensuring accurate processing of employee benefits and payroll adjustments.

-Upload and distribute reports to team members via Microsoft Teams database, maintaining cadence for daily, weekly, and monthly workflows.

-Audit system-generated errors, performing root cause analysis and resolving issues, or escalating complex cases to management for timely resolution.

-Facilitate vendor and payroll reporting, including zero-time card reports for terminated employees with missing funds and imputed income adjustments for tax compliance.

-Process Social Security forms to verify insurance eligibility for associates applying for benefits.

-Create and submit appeals for Health Management Organization (HMO) coverage, providing documentation to retroactively adjust effective dates for termed coverage, and updating system records upon final determination.

-Collaborate with the HSA carrier to support associates in completing e-signatures and contribution setups, ensuring seamless account activation and accurate system documentation.

-Key premium deductions and transactions based on report findings, ensuring payroll accuracy and adherence to company policies.