Lolita Williams
Loganville,GA
Summary
Seasoned Service Manager bringing Number years of Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
10
10
years of professional experience
Work History
Event Manager
Vision2life
Decatur GA
05.2018 - Current
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Maintained comprehensive database and tracking system of industry contacts, vendors and venues.
- Insure compliance with rules and regulations for all events
Service Manager
Strong Systems International
Peachtree Corners, GA
04.2014 - 05.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Education
Associate Of Applied Arts - Interior Design
Wood Tobe-Coburn School
New York, NYSkills
- Guest Relations
- Team leadership and supervision
- On-site Execution
- Schedule Management
- File Management
- Vendor and contract negotiations
- Talent Recruitment
Timeline
Event Manager
Vision2life
05.2018 - Current
Service Manager
Strong Systems International
04.2014 - 05.2023
Associate Of Applied Arts - Interior Design
Wood Tobe-Coburn School